Terms and Conditions
ORGO Interiors is the brand name owned by ORGO Lifespaces Private Limited. At ORGO Interiors we strongly believe that business should be transparent and mutually beneficial. Kindly go through our terms & conditions carefully to understand what would be our terms in business and what would be yours as a home owner looking for home interiors.
Our pricing is exclusive of taxes. All customers are expected to pay taxes and duties as per government norms and rates. We facilitate financial loans and services for our customers through third party companies, however, the terms of the same remain at the sole discretion of the financial service provider.
Taxes And Duties: All ORGO Interiors product pricing is inclusive of taxes. The taxes have been mentioned in your estimate and will be charged at the time of billing at each stage as per prevailing government tax rates.
Financial Services: ORGO Interiors only facilitates financial loans and services. Approval, processing and terms of the loans and services are at the sole discretion of the financial entity / partner / service provider. ORGO Interiors is in no way related to any pros and cons arising out of the loan process or the representatives of the lending company.
All designs shared are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited which cannot be used, installed and/ or shared without prior written consent from the company.
All designs shared with the client at any stage of the customer journey are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited. The designs are shared with the intent that the order for the same is placed and executed by ORGO Interiors. Any designs shared by ORGO Interiors cannot be used, installed and/ or shared in any way or form without prior and written consent of ORGO Interiors. ORGO Interiors and ORGO Lifespaces Private Limited has exclusive rights to use the designs, pictures and videos of various stages of process at site before, during and after the work is done along with the testimonials (if any) for promotional activities or for any other purpose at the company’s own discretion.
Customised design presentations will be shown to the client on a ORGO Interiors system. These will be available for download and emailed to the client only after 10% of payment has been made towards the entire order.
All design proposals are made after a consultation with a ORGO Interiors certified designer and client. Clients are permitted to ask for design changes for two or three iterations, however the time taken by ORGO Interiors certified designer and client to respond from either side will determine the time taken for the design process. For Modular Furniture, only those site measurements taken for fabrication post order confirmation are considered final and increase / decrease in price, if any, shall be modified in the project cost. For Additional On-site work, any additional charges incurred post completion of the work will be added to the initial price and same will be the final price. All Quotations/Agreements/GFC (Good For Construction) Designs/BOQs signed off by client are considered final, and any changes will impact project quotations and timelines.
ORGO Interiors shares design proposals only after a thorough consultation between a ORGO Interiors certified designer and the client. You are permitted to ask for revisions for parts of the proposal as long as they are within the timelines of the design service days, as enumerated above.
Based on the revisions in designs, materials, finishes or any other form of changes as requested by the customer, a revised pricing corresponding to these changes shall be provided and the customer upon agreeing to the same, the company shall proceed with the next stages. Any reduction in price will be accepted to a tune of maximum 5% of initial booking price and any reduction below this value shall not be permitted and the project value shall be deemed to be 95% of the initial booking price.
Design Proposal: If the design proposal is not at all as per your expectation, you may request for a completely new proposal only once. This request will trigger a consultation with a Senior Designer along with your designer to understand the reason for your request. The next steps and timelines will be enumerated and mutually agreed upon. This will add to the number of design service days of the projects and the client will not be charged additionally for this.
3D Images: Please note that 3D images of your home interiors provided during the design finalisation stage may not exactly represent the physical products, the finishes, wood grains or the joint lines. Such outputs in finishes are expected to occur and be visible during / after actual execution and same is acceptable. Other features in 3D images are only for representation purpose and approximations of reality. ORGO Interiors cannot be held accountable for the same.
Site Measurements: Measurements / count for any On-site work by designers are not final. Measurements taken at site by the Project Team will be considered final and any differences shall be changed to the quote and same shall be paid for by the client. Also any change requested in the design post ‘Sign-off’ will not be possible. Dimensions and / or Pricing shall be rounded-off up to the nearest half of a foot to accommodate wastage of raw materials.
Designs / Quote: All Designs / Quote once signed off by the client are considered final. Client is expected to clear all his/ her doubts with the designer if they don’t understand the drawings and the quote. A client must also ensure that the designer has incorporated all the changes/inclusions they have asked for. Any change requested in the design post ‘Sign-off’ will not be possible. However, if there is a change requested in the Designs post ‘Sign-off’ and if the same could be accommodated, the client will be expected to pay the difference amount and also allow for new timelines to complete the project.
Design and Project Management fees: ORGO Interiors levies a Design and Project Management fee on all projects.
Your order will be delivered as per timelines discussed; we are not responsible for delays caused due to any external reasons. Changes made to your designs can impact delivery time. The start date of the project is when Third Stage payment has been realised by ORGO Interiors’ Accounts Team and below terms are met. The end date is when the 100% payment is realised by us and a final inspection call/intimation is made to the client. Delay compensation will be applicable in case of delays due to ORGO Interiors’ error. The company will pay Rs. 10,000/ per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. During such a situation when ORGO Interiors takes responsibility for delays in handover dates and agrees to pay the client the compensation. Any delays caused by the client or Force Majeure events like following but not limited to due to act of God of things, natural calamities, weather interference or any external impact other than ORGO Interiors team then the payment of compensation will be either withdrawn fully or slashed by 50% depending on the impact created for the delay.
Delivery: Your order will be delivered on or before the assured delivery date. ORGO Interiors is not responsible for any delay in project implementation due to third party vendors, force majeure or for reasons beyond its control. Changing your order and any unforeseen circumstances may also delay delivery time.
When we commit to completing your project as agreed, it is the time period for executing the project after Fit-out sign-off. The start and end dates are defined below in the agreement with respect to execution.
The timelines for design are in addition to what has been stated above for the execution phase.
Start date of project: The start date is the date from when Third Stage payment is realised by ORGO Interiors’ Accounts Team, Design sign-off (and Revised quote sign-off, if applicable) is done by the customer and site is handed over to ORGO Interiors in ready for fitouts condition.
Commencement of installation: The commencement of installation will be initiated when 100% of the estimated amount is realised by ORGO Interiors’ Accounts Team, Design sign-off is done by the customer, site is handed over to ORGO Interiors in ready for fitouts condition.
Inspection: Inspection of the work happens when customer will be invited for inspecting the work at the site (inviting by any possible mode to reach the customer), when the work is nearing completion but would still in progress. During this inspection, work will be explained to the customer, any snags or corrections identified or minor changes/tweaks requested will be listed out. If there are any additional amount that has to be paid by the customer and same is due, the customer is required to pay all the balance amount due, after this inspection and once the amount is realised in our account, company shall resume with completion of the balance work / snags rectification, look at the possibilities of the work based on the list noted at the time of inspection and attend to them, after which final handing over process shall be initiated. If there would be any items in the list that cannot be achieved, same shall be communicated to the customer.
Handing over / Project completion / Warranty certificate: Once all the work as agreed are completed and snag list prepared during inspection are attended to as per above point, customer will be called for project handover and when the customer comes over, we’ll issue a Project Completion document which will be signed by the customer – either physically or electronic mode or by email or any suitable mode. Upon signing of the Project completion document, we shall then generate a Project Handover / Warranty certificate which shall be either handed over to the customer or sent via courier or soft copy by email or in any electronic form. Only when Project completion document is duly signed by the customer, the Project Handover / Warranty certificate shall be generated and warranty on the services will not be applicable if Project Handover / Warranty certificate is not generated and sent to the customer. However, the certificate generation process will take some time after the project handover and signing the Project Completion document, to accommodate the backend administrative activities.
Completion date / Design Sign-off of design phase of project: The completion date is the date when 100% payment is realised by ORGO, final inspection is completed in presence of the client or client’s representative and intimation is sent to the client that the work is completed.
Any delay caused because of client’s vendors, site readiness, payment delays, client selections not completed, delays caused by builder, delays by client in accepting quotations, request by clients to hold the work and other delays because of client dependencies in the design service days/queries during project execution and/ or because of force majeure conditions will not be considered in the delayed days.
If site is not ready, the floor plan image shared by the client will be considered for the designing purposes and when the site is ready, any changes to the design and associated pricing will be done appropriately.
Delay compensation will not be applicable if a customer moves into the property and/or if some snags/work are pending.
Penalty: In case of delay in handing over of the project due to ORGO Interiors errors, ORGO Interiors will pay Rs. 10,000 per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. The penalty will not be more than 5% of the project value.
ORGO Interiors will not be held responsible for damages caused during installation, fixing or moving of customer procured material such as flooring material, electrical/ plumbing fittings, appliances, hardware, miscellaneous fixtures/ materials, if this was a request by the client.
Final coat of paint (if not done yet) should be done after completion of interior work, at customer’s expenses. Project execution team will take utmost care in protecting the surfaces of the floor / wall, use Tarpaulin or any similar/related kind of floor covering mats at area where any plywood cutting related activities are carried out. However, if any Additional On-site work is done including but not limited to false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition etc., (which includes Modular Furniture work as well) we are unable to avoid hand marks and scratches during installation. Rectification of the same is under client’s scope.
Customer has to ensure the availability of plumbing / toilet /electricity facilities at the premises, to be used by the labours during the period of project execution. Regular cleaning of the entire premises and deep cleaning of toilets (if used by us) will be done before handover.
The company will not provide any other compensation besides the delay compensation that is stated above.
Vendors that work on the project can be categorised as: ORGO Interiors vendor, client vendor and ORGO Interiors referred-vendors. ORGO Interiors is completely responsible for the work undertaken when executed by ORGO Interiors vendor and the warranty terms are applicable as enumerated in the company’s Warranty Policy. The company is not responsible for the work or any damage caused by vendors in categories other than ORGO Interiors vendor, as listed above.
At the time of execution, there may be design changes due to site condition, material changes and/ or technical non-feasibility. The client will need to approve these changes when brought to their attention by the Designer/ Project team and the implication(s) thereof. Quotations may change through the process even after the project reaches the Design sign-off stage and the client pays respective stage of payment.
Material Change:
- Clients can make changes to the materials selected up to Design sign-off stage. Any material changes made post the payment of Third Stage will incur the cost of the works undertaken and might result in an increase in timelines, provided those changes are feasible.
- Materials can be changed with client’s approval after Design Sign-off because of:
- Material unavailability (after earlier confirmation received)
- If the quality of what was selected by the client changed during procurement
- ORGO Interiors is not happy with the quality provided by the vendor / supplier
- Finish and material selections must be done from ORGO Interiors’ approved catalogue only.
- Materials may go out of stock by the time the project reaches production stage which might in turn delay the project. In case the selected material is not available with the vendor (for reasons beyond our control), ORGO Interiors will not be liable to pay a delay compensation. Further if there is a request made to the customer to select an alternative laminate / colour option / materials choice, he/ she must do so immediately to avoid unnecessary delays in execution and / or production.
- Clients need to provide detailed structural/plumbing/electrical drawings during any Modular / On-site work in order to ensure there is no damage to pre-existing items during execution, failing to which ORGO Interiors or ORGO Interiors vendor or ORGO Interiors referred-vendors are not responsible for any damages that may arise.
Vendors:
Vendors that work in the project can be categorised as:
- ORGO Interiors vendor
- Client vendor
- ORGO Interiors referred-vendors
ORGO Interiors Vendor: The estimate is given by ORGO Interiors and payment is made to ORGO Interiors directly. For work undertaken by a ORGO Interiors vendor, ORGO Interiors will raise the relevant invoices pertaining to the stage the project is at and payments will be made to ORGO Interiors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. Responsibility of any damage/theft in your site will be taken by us only if the site is exclusively under our control and no work is undertaken or access is shared with vendors who are not appointed by us.
Client Vendor: ORGO Interiors is not responsible for work undertaken by the client’s vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by the client’s vendor. It is the responsibility of the client to ensure that activities of Client Vendor is not to be carried out when our work is in progress unless any co-ordination with Client Vendor is required to complete our work. In such situations, time taken by the Client Vendor will not be counted in the committed project completion timelines of ORGO. Also any damage / theft or loss of materials when Client Vendor works in-line with ORGO Interiors Vendor or during a break in the project execution by us, ORGO Interiors is not responsible for the same.
ORGO Interiors referred vendors: A representative of ORGO Interiors may be asked by the client for a referral of a vendor for works that ORGO Interiors does not undertake. ORGO Interiors onboards vendors for ancillary works that are not yet within the scope of services that the company offers and not mentioned in the Signed-off Quote. ORGO Interiors is not responsible for the work of the ORGO Interiors referred vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by ORGO Interiors referred vendors.
Additionally, if you direct our maintenance team during the snag or warranty period and get work done by our maintenance team on products that were not made by the ORGO Interiors team but by your vendors or ORGO Interiors referred vendors, and it comes to our knowledge, you will be billed for the same.
This price will not be open to negotiation.
The proposal/quote shared by ORGO Interiors includes pricing exclusively for the items explicitly mentioned in the quote. Any additional items depicted in design drawings, 3D renders, or visual representations are shown only for aesthetic purposes—to illustrate a complete and cohesive design vision. These elements are intended to help the customer visualize the final interior experience. Customers may choose to procure such items either through ORGO Interiors, if we offer the sales/service of those items or the customer opts to purchase them from us; or independently, from the external market.
Unless the prices for these items are specifically included in the Signed-off quote, they will be treated as out-of-scope and are subject to additional charges, separate timelines, and independent agreements. These items are not considered part of the original scope of work, deliverables, or committed timelines.
Examples of such excluded items and works (not limited to) include:
- Electrical wiring and related labour
- Plumbing and associated labour
- Light fixtures and fittings
- Wallpapers, curtains, curtain rods
- Home and kitchen appliances (Hob, Chimney, Oven, OTG, Refrigerator, Air Conditioner, Mixer, Grinder, RO purifier/dispenser, Fan, etc.)
- Furniture, loose furnishings, fabrics
- Decorative items, curios, idols, statues
- Countertops and flooring materials (granite, quartz, marble, other stones, tiles)
- Paint and wall finishes
- Any accessories or elements shown in design but not explicitly quoted
ORGO Interiors shall not be responsible for the procurement, installation, or integration of these items unless clearly agreed upon through a the written quote and scope confirmation.
ORGO Interiors provides its clients with value-added services including deep cleaning before handover, floor covering where ever appropriate and coordination with a builder’s agents viz-a-viz furnishing details of civil, electrical and plumbing changes, if any, at an additional charge and only upon feasibility for ORGO to execute them.
- Cleaning of all units and floors will be done after the work is completed and debris will be cleared, along with the regular package.
- Deep cleaning of your project, if chosen on additional service on chargeable basis, will be undertaken by ORGO Interiors only once and before project handover. Any cleaning activities or clearing of work on client’s request will be done only on additional chargeable basis.
- Floor-covering of your project where ever appropriate will be undertaken by ORGO Interiors, before the commencement of work at site and on a chargeable basis. Floor covering using Tarpaulin or any similar/related kind of floor covering mats at area where any plywood cutting related activities are carried out as a default activity and without any additional charges.
- ORGO Interiors shall coordinate on your behalf with the builder’s agents with respect to furnishing details of civil, electrical and plumbing changes, if any. When within ORGO Interiors’ scope of services, we will issue GFC (Good For Construction) Designs only to our vendors to execute the same which is our internal document and same shall not be shared with clients, builders, clients vendors or any one outside our organisation. We do not issue working drawings of civil, electrical and plumbing work as these are outside of our scope of services.
ORGO Interiors’ services results in custom-made products that are not off-the shelf and / or standard products. Therefore mistakes in installation, vendor errors, differences in material quality/ delivery, On-site work etc., can occur. We commit to fix such errors at the earliest.
- Please note that ORGO Interiors services results in custom-made products that are installed at your site and not bought off-the shelf and/ or are not standard products. Despite our best efforts and precautions, errors such as differences in material quality, material deliveries, On-site works, installer errors, vendor errors and the like can occur.
- These mistakes that can happen during the course of On-site work, dispatch and/ or installation are rare but possible. However, we assure you of ORGO Interiors’ commitment to deliver the product as per our policy and we undertake to fix such errors at the earliest.
- Surface finish, colours, tones, textures, mild undulations, bend on the plywood, false ceiling boards, painting finishes, carcass or shutters / similar products, mild colour variations in laminates, tiles, counter tops, paints or any similar surfaces might occur wihin same batch or in different batches, as these prone to happen under the limitations of manufacturing, fabrication, installation which is influended by various factors including but not limited to climatic conditions, weather, transport, man-handling conditions, site conditions, etc and the output might vary based on production batches, exposure timelines during execution, skill of the labours / vendors, etc and same shall not be controlled beyond certain extent and it is the nature of output prone in this nature of job. ORGO Interiors professionals will take utmost care and caution to avoid or rectify such issue. However an output like this is more possible and ORGO Interiors does not take any responsibility if such an output occurs which is non-rectifiable, beyond its control.
The Client agrees to pay the Firm the total fee for the products & services rendered.
All payments made by the Client to the Firm under this Agreement are non-refundable, except in the case of no man-hours was invested in any form for the project (only for First stage payment), demonstrable gross negligence or willful misconduct on the part of the Firm. Payment shall be made to the bank account indicated in the quote or any separate communication which ever would be the latest one. If payments are made using credit card via POS machine or any applicable mode of payments via online payment gateway, the applicable charges charged by the payment gateway are to be borne by the customer. Platform charges Refund and Chargeback are not applicable.
The Client acknowledges that the nature of the services provided by the Firm necessitates the commitment of resources and efforts that cannot be recovered in the event of cancellation or termination.
Therefore, any payments made by the Client, whether in part or in full, shall be deemed fully earned by the Firm upon receipt and shall not be subject to refund under any circumstances, except as outlined above.
Any goods or services that are purchased from ORGO Interiors, cannot be returned or exchanged.
Amount and details mentioned in the Price Estimate corresponding to the Project at the time of signing this agreement is applicable until the Final Quote (if any) is signed after the design finalisation. All other terms and conditions remains unchanged other than that changed in the Final Quote.
ORGO Interiors expects clients to respect the service provider and be courteous to all our employees. We request everyone to resist from hostile or abusive behavior in case of an unsatisfactory experience and/ or unexpected delays. ORGO Interiors reserves the right to discontinue projects and/ or initiate legal action in the event of such behavioral circumstances.
ORGO Interiors always prides itself on the paramount importance it gives to customer service. Company employees/personnel are trained to treat customers with utmost respect in every interaction at every stage of the client’s journey with us. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, last minute changes, policy-related issues, our services may be impacted for short durations and it’s our duty to reduce and minimise such circumstances to the maximum possible extent.
However, the company expects clients to respect its service provider and be courteous to the employees of the company. We request clients to be mature in their understanding of the situation and resist from resorting to hostile and abusive behavior. In such behavioral circumstances by a client the company reserves its right to take all such steps that may be deemed fit including, discontinuation of the project and/ or initiate legal action of civil and criminal in nature.
Stages | Payment Policy | Description |
| 0% | Initial design requirements |
|
| Showroom visit and Inputs/Discussion |
|
| Initial Volume and Price confirmation |
First Stage – Booking Confirmation | 10% of the Value | Secure pricing and offers |
|
| Initiate detailed design and site visit |
|
| Laminates / Colour / Texture / Handles / Accessories to be selected by client |
|
| Conceptual 3D views will be provided accordingly |
Second Stage – Design Start | 15% – which is 25% of total value (minus previous payments) | Detailed site measurements for Production |
|
| Signing-off the designs and Revised pricing based on approved designs (No changes can be made after this stage) |
Third Stage – Production Start (Modular) | 40% – which is 65% of total value (minus previous payments) | After final 3D designs approval & before fabrication – Finalised drawings will be sent for fabrication |
Third / Final Stage – Materials delivery and commencing the work (On-site Work) | 75% – which is 100% of total value (minus previous payments) | After final 3D designs approval & before delivery of materials and commencing the work |
Fourth / Final Stage – Materials delivery (Modular) | 35% – which is 100% of total value (minus previous payments) | After delivery of initial set of materials at site and before installation |
Please Note:
- Project Completion document shall be issued only when all payment dues are cleared on time. Warranty Certificate is valid only when ‘Project Completion’ document is dispatched to the customer from ORGO Interiors.
- All payments made at each stage are non-refundable and non-redeemable, except the Frist stage payment and only in situations where there had been no man hours that had been invested for that project and under sole discretion of the company.
- Price provided is valid only for 3 months from the date of the proposal / quote or as indicated on the proposal / quote, whichever is earlier.
- Project execution time would be as follows from the Project Start Date (as mentioned above) and upon successful realisation of respective stage wise payments.
- Modular work: 45 working days
- Modular work + Site work (only false ceiling): 60 working days
- Modular work + On-site work (other than False ceiling or work in addition to False ceiling): Will be communicated separately on case-to-case basis
- The Client & Firm understand that in a project of this sort, it is possible that some delay is possible, which may be beyond the control of either party.
- After realisation of Second stage payment, the following activities will take place in the first 2-3 weeks, but not in the same sequence.
- Assigning of a designer
- Designer’s call / discussions with the client
- Scheduling of site measurement, survey and record team’s visit to site. Please note that this step is dependent on site-readiness, access to site, based on mutual convenience of both parties (ORGO’s representative and the client), etc which client has to confirm to the company.
- Preparation of initial design drawings and sharing the same with the client.
- The Project Start Date will be counted as day 1 after the latest date on which all of the below are fulfilled.
- Freezing the design drawings and signing off
- Colour selection of each unit and signing off
- Confirming to the work detail and amount by signing off on the Quote/Contract
- Payment realization till the appropriate stage – as indicated in the payment terms.
- Handing over of keys to ORGO with complete access to the premises.
- Access or work permit related formalities for the labours, supervisors and other company staffs from the builder/admin side should be duly completed by the customer.
- Availability of power supply supporting the usage of power tools
- Availability of restrooms or toilets for the labours and reorientates of the firm
- Signing-off of any document means either physical sign off, electronical signing means as mentioned below but not limited to
- PDF signing options
- Scribe on the designated area as required by the company
- Pasting the image of a signature on designated area and submitting
- Expressing consent on email or any authenticated electronic communication mode or selecting ‘Accept and sign-off Terms & Conditions’ check box while accepting a Proposal/Quote online, or any other similar relatable means.
- Once the keys are handed over to us, no other labours from any other agencies or builder should be permitted to work parallel in the same premises. In case if any other workers are to be permitted due to unavoidable circumstances, this would increase the project completion time over and above the agreed timelines and this increase in days will be communicated after the work resumes and will not be accounted as delay in project handover. In such scenarios, ORGO Interiors is not responsible for any damage or loss of materials that are at site belonging to / delivered by either ORGO Interiors or any other party and the sole responsibility of repairing / replacing them along with the cost is completely the responsibility of the customer
- After completing all the agreed work and realisation of all payment dues, the premises and keys shall be handed over to the customer.
- If any additional work other than those agreed during sign-off is requested by the client and ORGO agrees to carry out the same, this would be on additional charge and timelines for project completion would increase accordingly and the timelines will be communicated separately.
- Customer should not engage our workforce for any additional work which is out of this Quote’s scope, without prior authenticated consent from us either by written / email.
Good Faith Efforts
- Both parties agree to make good faith efforts to resolve any issues causing the delay during the design & implementation stages.
- The Firm will try to proactively identify potential obstacles and work diligently to minimize their impact on the project timeline.
- The Client agrees to provide necessary assistance and support to the Firm to expedite the resolution of any delays.
Client-Induced Design Delay
- If there is a delay in the design stage due to the Client’s failure to provide necessary information or approvals within the agreed-upon timeline, the Firm shall not be held responsible for the resulting extension of the project timeline. The Client acknowledges that any such delay may impact the overall project schedule and agrees to bear any additional costs incurred as a result of the extended design stage, including but not limited to fees for additional design consultations and revisions.
Firm-Induced Design Delay
- In the event of a delay during the design stage caused by the Firm’s failure to meet the agreed-upon milestones or provide design deliverables within the specified timeframe, the Firm agrees to rectify the delay promptly and without additional cost to the Client.
Firm Induced Implementation Delay
- If there is a delay in the implementation stage due to unforeseen circumstances or factors beyond the Client’s control, the Design Firm shall work to minimize the impact on the project timeline and promptly communicate any necessary revisions to the schedule.
- The Client shall not be held liable for any additional costs arising from the delay in the implementation stage, provided that the delay is not attributable to the Client’s actions or negligence.
- The Firm will compensate delays in implementation as detailed above in this document.
Delay due to non-receipt of Payments
- In the event of a delay in the implementation stage due to delayed or outstanding payments from the Client, the Firm reserves the right to temporarily suspend the project until the outstanding payments are settled.
- The Firm shall not be responsible for any resulting extension of the project timeline or associated costs incurred due to the payment delay.
- The Client acknowledges that timely payments are essential to ensure the smooth progression of the project and agrees to fulfill all payment obligations promptly as outlined in the agreement.
- A project restart fee maybe applied in the event of significant labour costs undertaken by the firm
Delays Due to Unforeseen Uncontrollable Events
- The Firm shall not be liable for any delays, damages, or failures to perform its obligations under this Agreement if such delays, damages, or failures result from acts of God, including but not limited to natural disasters, severe weather conditions, earthquakes, floods, or other catastrophic events.
- Additionally, the Firm shall not be held responsible for any delays, damages, or failures arising from actions taken by governmental authorities, including legislative or regulatory changes, restrictions, or prohibitions, that directly impact the Firm’s ability to fulfill its obligations under this Agreement.
- Furthermore, the Firm shall not be held liable for any delays, damages, or failures resulting from events beyond its reasonable control, including but not limited to labor strikes, supplier or vendor disruptions, or unforeseen technical issues.
- In the event of any such delays, the Firm shall make reasonable efforts to mitigate the impact and resume the provision of services as soon as practicable.
The Service provider/ Company, referred to as ORGO Interiors / ORGO Lifespaces Private Limited is in the business of interior design, manufacturing, On-site work, decor and decoration, installation of such products / services and incidental services related to in the specified area of the client’s property (services), including but not limited to installation and provision of Third Party Products (as defined below).
W1. General Provision
ORGO Interiors shall not be liable for any warranty if the client has breached the terms & conditions as set out in the company’s policy, if products have been damaged due to inappropriate usage/ misuse or been used for non-domestic purposes by the client.
Warranty provided by ORGO Interiors shall be valid only if all the Terms and Conditions are complied with, all payment dues have been cleared on time and Project Handover / Warranty certificate has been issued by the company. Start date of warranty tenure mentioned here is the date on which the Project Completion Certificate/Document and Project Handover / Warranty certificate are issued, which ever is later. Customer is required to preserve a copy of these documents and produce them for verification, if required, during any warranty / service calls.
The Company has provided its services in a professional manner consistent with general industry standards and conformed to the requirements of the Terms & Conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose are hereby waived.
Warranty provided herein (in so far as applicable to ORGO Interiors) shall be null and void, and ORGO Interiors shall not be liable in any manner (including relation to damages and expenses that may be incurred by a client), if:
- The client does not grant access to the premises (where the services are/ were provided), and the opportunity to ORGO Interiors’ representatives to inspect, correct, or replace the alleged defective and /or damaged items.
- The client has breached the Terms and Conditions in any manner including but not limited to failure on part of the client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear and tear and /or negligence, or if the client has allowed repair or work on the product by a third party instead of the ORGO Interiors maintenance team/ ORGO Interiors certified maintenance vendor.
- The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.
- Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.
- If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated)
W2. Warranty Claims
A client must provide the Project Completion Certificate/Document and Project Handover / Warranty certificate to claim the warranty. Also all of ORGO Interiors’ products do not come with a 10-year warranty; each part of the product has a different warranty unique to it.
The warranty certificate or a valid proof of purchase (invoice) must be shown to avail the warranty. Post this, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased. Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variations due to batch differences in laminate, veneer or any other material used and/or changes to the existing products or discontinuation of the products.
In the event that repair work has been done to a product without any authorisation from ORGO Interiors, the product’s warranty coverage is automatically deemed void.
All of ORGO Interiors’ modular furniture does not automatically come with a 10-year warranty, each part of the final product has a different warranty unique to the product. We don’t cover warranty for any siteworks including site woodwork.
The hardware of the product may come with a 10-year warranty from the manufacturer (tenor will vary for each product and brand) and will be specifically mentioned as such, and if any.
All warrantied products may carry a warranty card from the manufacturer. The warranty applies only to such specific parts of the product and not to the whole assembled product.
Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.
Service Provider/ Warranty
Products & Services & Material(s) | Period | Warranty | Exceptions |
Woodwork – Plywood – BWP Plywood | 10 Years | This Warranty is a structural warranty that covers delamination, structural weakness/damage complying to water exposure less than 72 hours, and edge-band peeling. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to minor seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy, if water exposure is within 72 hours. Damage due to continuous seepage of water, misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for physical damage, bubbles in lamination / surface damage and/ or damage due to scratches / surface decolouring / stains in relation to acrylic, high-gloss/matte/textured laminate, paint, duco and PU, and/or veneer. |
Woodwork – HDHMR MDF-HDF | 10 Years | This Warranty is a structural warranty that covers delamination, structural weakness/damage complying to water exposure less than 32 hours, and edge-band peeling. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to minor seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy if water exposure is within 32 hours. Damage due to continuous seepage of water, misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for physical damage, bubbles in lamination / surface damage and/ or damage due to scratches / surface de-colouring / stains in relation to acrylic, high-gloss/matte/textured laminate, paint, duco and PU, and/or veneer. |
Woodwork – MR | 10 Years | This warranty is a structural warranty that covers delamination, edge-band peeling and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is not covered under warranty. Damage due to misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for physical damage, miss-use, bubbles in lamination / surface damage and/ or damage due to scratches / surface decolouring / stains in relation to acrylic, high-gloss/matte/textured laminate, duco and PU, and/or veneer. |
Woodwork – Indowud | 10 Years | This Warranty is a structural warranty that covers weakness of the board/damage complying to water exposure less 108 hours. Edge-band peeling is not covered if its exposed to outdoor environment. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to minor seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy if water exposure is within 108 hours. Damage due to continuous seepage of water, misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for physical damage, bubbles in lamination / surface damage and/ or damage due to scratches / surface de-colouring / stains in relation to acrylic, high-gloss/matte/textured laminate, paint, duco and PU, and/or veneer. |
The woodwork warranty shall be null and void, and ORGO Interiors shall not be liable if the damage is due to:
- Continuous seepage of water/dampness.
- Misuse, normal wear and tear, scratches / surface decoloring; and /or
- Negligence; and or
- Servicing, attending to mechanisms, dismantling and shifting is done by any person other than the ORGO Interiors’ qualified and authorised representatives. The decision of ORGO Interiors in relation to whether the damage is due to seepage/ dampness, misuse, normal wear and tear and/or negligence (as provided herein) shall be final and binding on the client.
Important Notes
Please note that ORGO Interiors will first attempt to repair the defective or damaged woodwork under the woodwork warranty. Only in the event that ORGO Interiors (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the woodwork warranty. The client agrees that the decision of the ORGO Interiors (as provided therein) shall be final and binding.
Further, please note that if the client is required to purchase and install a more valuable material under the woodwork warranty, then the client cannot claim/recover the additional value of the better material.
Third Party Products
ORGO Interiors in the course of undertaking the project, will/ has to provide certain materials, equipment, appliances and goods manufactured, fabricated, assembled and/or sold by third party vendors, distributors, and manufacturers (“Third Party Products”). In relation thereto ORGO Interiors hereby assigns (to the extent they are assignable) and conveys to the client all manufacturers and supplier warranties together with operating instructions, if available (“Third Party Products”). The Third Party Products that are subject to the Third Party Warranties cover:
Products & Services & Material(s) | Period | Warranty | Exceptions |
Hardware & Accessories: Manufacturer’s warranty on products. | Period as defined by the Manufacturer – Up to 10 Years | Replacement warranty for 1 year, service warranty for 10 years – as defined by the brand from time to time. No warranty from ORGO Interiors | Exceptions are as per the terms given by the brands |
Countertops – All counter tops natural and artificial, specifically granite and engineered stone such as quartz stone, engineered marble etc | 1 Year | Warranty covers any cracks, and leakage (other than joints or sink/hob/appliance insertion fixture area) during and immediately after installation works by ORGO Interiors | The warranty does not cover fading of colour and cracks in the stone due to manufacturing defects. The warranty does not cover marble, other natural stones such as onyx, sandstone, limestone, slate, etc. and artificial stones such as solid surface stones (also known as Corian, Quartz, Nano white), etc. |
False Ceiling & False Ceiling installation: Manufacturer’s warranty on products | 1 Year | Warranty covers any damage within the 1 year of installation, will be repaired by ORGO Interiors | This does not cover any damage caused by client or its agents/ representatives, water exposure, seepage, scratches, stains and decolouring |
Electrical Appliances: Manufacturer’s Warranty. Appliance installation is done by the manufacturer / vendor | Period as defined by the manufacturer / vendor | Warranty terms as defined by the manufacturer / vendor | Exclusions as defined by the manufacturer / vendor |
Mirrors, Glass and fragile items: | NA | NA | There is no warranty for Glass and Fragile items |
Gas Piping, Tiling and Civil Works: Manufacturer’s Warranty | Period as defined by the manufacturer / vendor | Warranty terms as defined by the manufacturer / vendor. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer / vendor |
Sinks, Taps and any Plumbing installation: Manufacturer’s Warranty on the Products | Period as defined by the Manufacturer / vendor | No warranty for installation of taps and drainpipes for leakage after Handover. | Any leakage during and immediately after installation works (1 month) by ORGO Interiors, will be corrected by ORGO Interiors. Anything beyond this period will be on customer’s scope |
Electrical Switches and LED Lights: Manufacturer’s warranty on products | Period as defined by the Manufacturer-Up to 1 year. | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Electrical Wire / Fittings: Manufacturer’s Warranty | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Accessories and fixture from brands like Saint Gobain, Kessebohmer, Hettich, Blum, Sleek, Ebco, Hafele, Olive, etc. | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Wicker baskets, Rolling shutters, Push-pull/Tictac mechanisms, dustbin, non-standard fittings or accessories, aesthetic or imported mechanisms & fittings and other plastic accessories / fittings | N.A | N.A | There is no warranty for the said items except at the time of inspection by/ during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Electric Installations: N.A | N.A | N.A | There is no warranty in relation to wiring except at the time of inspection by/ during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Inset materials used on shutters as add-on or to fill the cut-out area | N.A | N.A | There is no warranty for materials used for inset area which is used as add-on on shutters or used to fill the cut-out on the shutters, except at the time of inspection by / during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Fabrics, Wallpapers, Furnishings and Cushions | N.A | N.A | There is no warranty in relation to Fabrics, Wallpapers, Furnishings and Cushions, except at the time of inspection by / during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Misc Products: Manufacturer’s warranty Period | Period as defined by the Manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Any other product/ item that are usually not covered under warranty terms as per general industry standards |
It is hereby clarified that in the event there is any conflict between the Terms and Conditions contained herein, and the Third-Party warranties, the Third-Party warranties shall prevail.
This is provided that ORGO Interiors is not providing any warranty (express and/ or implied) in relation to the Third-Party products and shall not be liable in relation thereof. Therefore, the client’s sole remedy in relation to the Third-Party products lies with the third-party vendors and manufacturers.
Please note that for every new product and/or service offered by the ORGO Interiors, the Third-Party warranties extended by the supplier of the new product and/or ORGO Interiors of the services, as the case be, shall prevail.