Terms and Conditions

Our pricing is exclusive of taxes. All customers are expected to pay taxes and duties as per government norms and rates. We facilitate financial loans and services for our customers through third party companies, however, the terms of the same remain at the sole discretion of the financial service provider.

Taxes And Duties: All ORGO Interiors product pricing is inclusive of taxes. The taxes have been mentioned in your estimate and will be charged at the time of billing at each stage as per prevailing government tax rates.

Financial Services: ORGO Interiors only facilitates financial loans and services. Approval, processing and terms of the loans and services are at the sole discretion of the financial entity / partner / service provider. ORGO Interiors is in no way related to any pros and cons arising out of the loan process or the representatives of the lending company.

All designs shared are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited which cannot be used, installed and/ or shared without prior written consent from the company.

All designs shared with the client at any stage of the customer journey are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited. The designs are shared with the intent that the order for the same is placed and executed by ORGO Interiors. Any designs shared by ORGO Interiors cannot be used, installed and/ or shared in any way or form without prior and written consent of ORGO Interiors. ORGO Interiors and ORGO Lifespaces Private Limited has exclusive rights to use the designs, pictures and videos of various stages of process at site before, during and after the work is done along with the testimonials (if any) for promotional activities or for any other purpose at the company’s own discretion.

Customised design presentations will be shown to the client on a ORGO Interiors system. These will be available for download and emailed to the client only after 10% of payment has been made towards the entire order.

All design proposals are made after a consultation with a ORGO Interiors certified designer and client. Clients are permitted to ask for design changes for two or three iterations, however the time taken by ORGO Interiors certified designer and client to respond from either side will determine the time taken for the design process. For Modular Furniture, only those site measurements taken for fabrication post order confirmation are considered final and increase in price, if any, shall be added to the project cost. For Additional site work, any additional charges incurred post completion of the work will be added to the initial price and same will be the final price. All Quotations/Agreements/GFC (Good For Construction) Designs/BOQs signed off by client are considered final, and any changes will impact project quotations and timelines.

ORGO Interiors shares design proposals only after a thorough consultation between a ORGO Interiors certified designer and the client. You are permitted to ask for revisions for parts of the proposal as long as they are within the timelines of the design service days, as enumerated above.

Based on the revisions in designs, materials, finishes or any other form of changes as requested by the customer, a revised pricing corresponding to these changes shall be provided and the customer upon agreeing to the same, the company shall proceed with the next stages. Any reduction in price will be accepted to a tune of maximum 5% of initial booking price and any reduction below this value shall not be permitted and the project value shall be deemed to be 95% of the initial booking price.

Design Proposal: If the design proposal is not at all as per your expectation, you may request for a completely new proposal only once. This request will trigger a consultation with a Senior Designer along with your designer to understand the reason for your request. The next steps and timelines will be enumerated and mutually agreed upon. This will add to the number of design service days of the projects and the client will not be charged additionally for this.

3D Images: Please note that 3D images of your home interiors provided during the design finalisation stage may not represent the physical products, the finishes, wood grains or the joint lines. Other features in 3D images are only for representation purpose and approximations of reality. ORGO Interiors cannot be held accountable for the same.

Site Measurements: Also measurements/ count for any site work by designers are not final. Measurements taken post project completion with a verification by the Project Team will be considered final and any differences shall be paid for by the client. Also any change requested in the design post ‘Fit-out sign-off’ will not be possible. Pricing shall be rounded-off up to the nearest half of a foot to accommodate wastage of raw materials.

GFC Designs/ BOQ: All GFC Designs/BOQ once signed off by the client are considered final. Client is expected to clear all his/ her doubts with the designer if they don’t understand the drawings and the quote. A client must also ensure that the designer has incorporated all the changes/inclusions they have asked for. Any change requested in the design post ‘Fit-out sign-off’ will not be possible. However, if there is a change requested in the GFC Designs post ‘Fit-out sign-off’ and if the same could be accommodated, the client will be expected to pay the difference amount and also allow for new timelines to complete the project.

Project Design and Management fees: ORGO Interiors levies a project design and management fee on all projects.

Your order will be delivered as per timelines discussed; we are not responsible for delays caused due to any external reasons. Changes made to your designs can impact delivery time. The start date of the project is when 65% payment has been realised by ORGO Interiors’ Accounts Team and below terms are met. The end date is when the 95% payment is realised by us and a final inspection call/intimation is made to the client. Delay compensation will be applicable in case of delays due to ORGO Interiors’ error. The company will pay Rs. 10,000/ per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. During such a situation when ORGO Interiors takes responsibility for delays on handover dates and agrees to pay the client the compensation any delays caused by the client or Force Majeure events like following but not limited to due to act of God of things, natural calamities, weather interference or any external impact other than ORGO Interiors team then the payment of compensation will be either withdrawn fully or slashed by 50% depending on the impact created for the delay.

Delivery: Your order will be delivered on or before the assured delivery date. ORGO Interiors is not responsible for any delay in project implementation due to third party vendors, force majeure or for reasons beyond its control. Changing your order and any unforeseen circumstances may also delay delivery time.

When we commit to completing your project as agreed, it is the time period for executing the project after Fit-out sign-off. The start and end dates are defined below in the agreement with respect to execution.

The timelines for design are in addition to what has been stated above for the execution phase.

Start date of project: The start date is the date from when 65% of the estimated amount is realised by ORGO Interiors’ Accounts Team, Design sign-off is done by the customer and site is handed over to ORGO Interiors in ready for fitouts condition.

Commencement of installation: The commencement of installation will be initiated when 95% of the estimated amount is realised by ORGO Interiors’ Accounts Team, Design sign-off is done by the customer, site is handed over to ORGO Interiors in ready for fitouts condition.

Inspection: Inspection of the work happens when customer will be invited for inspecting the work at the site (inviting by any possible mode to reach the customer), when the work is nearing completion but would still be in progress. During this inspection, work will be explained to the customer, any snags or corrections identified or minor changes/tweaks requested will be listed out. After this inspection, the customer is required to pay all the balance amount due and once the amount is realised in our account, company shall resume with completion of the balance work, look at the possibilities of the work based on the list noted at the time of inspection and attend to them, after which final handing over process shall be initiated. If there would be any items in the list that cannot be achieved, same shall be communicated to the customer.

Handing over / Project completion / Warranty certificate: Once all the work as agreed are completed and list prepared during inspection are attended to as per above point, customer will be called for project handover and when the customer comes over, we’ll issue a Project Completion document which will be duly signed by both parties. Upon signing of the Project completion document, we shall then generate a Warranty certificate which shall be either handed over to the customer or sent via courier or soft copy by email. Only when Project completion document is duly signed by the customer or acceptance sent by reply email with CC to all the parties in the former email sent by the company, the Warranty Certificate shall be generated and warranty on the services will not be applicable if Warranty Certificate is not generated and sent to the customer. However, the certificate generation process will take some time after the project handover and signing the Project Completion document, to accommodate the backend administrative activities.

Completion date/design sign- off of design phase of project: The completion date is the date when 100% payment is realised by us and final inspection is done in presence of the client or client’s representative and intimation is sent to the client that the work is completed.

After realisation of the 10% advance, the following activities will take place in the first 2-3 weeks:

• Scheduling of site measurement, survey and record team’s visit to site. Please note that this step is dependent on site-readiness, which client has to confirm to the company.
• Assigning of a designer
• Designer’s call / discussions with the client
• If possible and based on mutual convenience of both parties (ORGO Interiors designer and the client) as well as site readiness.
• Preparation of the design drawings and sharing the same with the client.

Any delay caused because of client’s vendors, site readiness, payment delays, client selections not completed, delays caused by builder, delays by client in accepting quotations and other delays because of client dependencies in the design service days and/ or because of force majeure conditions will not be considered in the delayed days. If site is not ready, the floor plan image shared by the client will be considered for the designing purposes and when the site is ready, any changes to the design and associated pricing will be done appropriately.

Delay compensation will not be applicable if a customer moves into the property and/or if some snags/work are pending.

Penalty: In case of delay in handing over of the project due to ORGO Interiors errors, ORGO Interiors will pay Rs. 10,000 per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. The penalty will not be more than 5% of the project value.

ORGO Interiors will not be held responsible for damages caused during installation, fixing or moving of customer procured material such as flooring material, electrical/ plumbing fittings, appliances, hardware, miscellaneous fixtures/ materials, if this was a request by the client.

Final coat of paint (if not done yet) should be done after completion of interior work. If any Additional Site work is done including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition etc., (which includes Modular Furniture work as well) we are unable to avoid hand marks and scratches during installation. Rectification of the same is under client’s scope.

Customer has to ensure the availability of plumbing / toilet /electricity facilities at the premises, to be used by the labours during the period of project execution. Deep cleaning of the entire premises including toilets will be done before handover.

The company will not provide any other compensation besides the delay compensation that is stated above.

Vendors that work on the project can be categorised as: ORGO Interiors vendor, client vendor and ORGO Interiors referred-vendors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. The company is not responsible for the work or any damage caused by vendors in other categories as listed above.

At the time of execution, there may be design changes due to site condition, material changes and/ or technical non-feasibility. The client will need to approve these changes when brought to their attention by the Designer/ Project team and the implication(s) thereof. Quotations may change through the process until the project reaches the Design sign-off stage and the client pays 65% of the amount.

Material Change:

• Clients can make changes to the materials selected up to Design sign-off stage. Any material changes made post the payment of 65% will incur the cost of the works undertaken and might result in an increase in timelines, provided those changes are feasible.
• Materials can be changed with client’s approval because of:
  • Material unavailability (after earlier confirmation received)
  • If the quality of what was selected by the client changed during procurement
  • ORGO Interiors is not happy with the quality provided by the vendor
• Finish and material selections must be done from ORGO Interiors’ approved catalogue only.
• Materials may go out of stock by the time the project reaches production stage which might in turn delay the project. In case the selected material is not available with the vendor (for reasons beyond our control), ORGO Interiors will not be liable to pay a delay compensation. Further if there is a request made to the customer to select an alternative laminate / colour option, he/ she must do so immediately to avoid unnecessary delays in execution and / or production.
• Clients need to provide detailed structural/plumbing/electrical drawings during any Additional site work in order to ensure there is no damage to pre-existing items during execution, failing to which ORGO Interiors or ORGO Interiors vendor or ORGO Interiors vendor or ORGO Interiors referred-vendors are not responsible for any damages that may arise.

Vendors:

Vendors that work in the project can be categorised as:

• ORGO Interiors vendor
• Client vendor
• ORGO Interiors referred-vendors

ORGO Interiors Vendor: The estimate is given by ORGO Interiors and payment is made to ORGO Interiors directly. For work undertaken by a ORGO Interiors vendor, ORGO Interiors will raise the relevant invoices pertaining to the stage the project is at and payments will be made to ORGO Interiors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. Responsibility of any damage/theft in your site will be taken by us only if the site is exclusively under our control and no work is undertaken or access is shared with vendors who are not appointed by us.

Client Vendor: ORGO Interiors is not responsible for work undertaken by the client’s vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by the client’s vendor.

ORGO Interiors referred vendors: A representative of ORGO Interiors may be asked by the client for a referral of a vendor for works that ORGO Interiors does not undertake. ORGO Interiors onboards vendors for ancillary works that are not yet within the scope of services that the company offers. ORGO Interiors is not responsible for the work of the ORGO Interiors referred vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by ORGO Interiors referred vendors.

Additionally, if you direct our maintenance team during the snag or warranty period and get work done by our maintenance team on products that were not made by the ORGO Interiors team but by your vendors or ORGO Interiors referred vendors, and it comes to our knowledge, you will be billed for the same.

This price will not be open to negotiation.

ORGO Interiors provides its clients with value-added services including deep cleaning before handover, floor covering where ever appropriate and coordination with a builder’s agents viz-a-viz furnishing details of civil, electrical and plumbing changes, if any.

• Deep cleaning of your project will be undertaken by ORGO Interiors only once and before project handover. Any cleaning activities or clearing of work on client’s request will be done only on a chargeable basis.
• Floor-covering of your project where ever appropriate will be undertaken by ORGO Interiors, before the commencement of work at site and on a chargeable basis.
• ORGO Interiors will coordinate on your behalf with the builder’s agents with respect to furnishing details of civil, electrical and plumbing changes, if any. When within ORGO Interiors’ scope of services, we will issue GFC (Good For Construction) Designs to our vendors to execute the same. We do not issue working drawings of civil, electrical and plumbing work as these are outside of our scope of services. The same drawings will be issued to a client’s vendor too, with one discussion at our office/ site as deemed fit to explain the same.

ORGO Interiors’ services results in custom-made products that are not off-the shelf and / or standard products. Therefore mistakes in installation, vendor errors, differences in material quality/ delivery, site work etc., can occur. We commit to fix such errors at the earliest.

• Please note that ORGO Interiors services results in custom-made products that are installed at your site and not bought off-the shelf and/ or are not standard products. Despite our best efforts and precautions, errors such as differences in material quality, material deliveries, site works, installer errors, vendor errors and the like can occur.
• These mistakes that can happen during the course of site work, dispatch and/ or installation are rare but possible. However, we assure you of ORGO Interiors’ commitment to deliver the product as per our policy and we undertake to fix such errors at the earliest.

The Client agrees to pay the Firm the total fee for the products & services rendered. 

All payments made by the Client to the Firm under this Agreement are non-refundable, except in the case of demonstrable gross negligence or willful misconduct on the part of the Firm. 

The Client acknowledges that the nature of the services provided by the Firm necessitates the commitment of resources and efforts that cannot be recovered in the event of cancellation or termination. 

Therefore, any payments made by the Client, whether in part or in full, shall be deemed fully earned by the Firm upon receipt and shall not be subject to refund under any circumstances, except as outlined above.

Any goods or services that are purchased from ORGO Interiors, cannot be returned or exchanged.

Amount and details mentioned in the Price Estimate corresponding to the Project / Quote Number mentioned in the last page is applicable at the time of signing this agreement until the Final Quote (if any) is signed after the design finalisation. All other terms and conditions remains unchanged other than that changed in the Final Quote.

ORGO Interiors expects clients to respect the service provider and be courteous to all our employees. We request everyone to resist from hostile or abusive behavior in case of an unsatisfactory experience and/ or unexpected delays. ORGO Interiors reserves the right to discontinue projects and/ or initiate legal action in the event of such behavioral circumstances.

ORGO Interiors always prides itself on the paramount importance it gives to customer service. Company employees/personnel are trained to treat customers with utmost respect in every interaction at every stage of the client’s journey with us. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, last minute changes, policy-related issues, our services may be impacted for short durations and it’s our duty to reduce and minimise such circumstances to the maximum possible extent.

However, the company expects clients to respect its service provider and be courteous to the employees of the company. We request clients to be mature in their understanding of the situation and resist from resorting to hostile and abusive behavior. In such behavioral circumstances by a client the company reserves its right to take all such steps that may be deemed fit including, discontinuation of the project and/ or initiate legal action of civil and criminal in nature.

Modular Furniture:

Site Work:

Please Note:

1. Project Completion document / Handover Certificate shall be issued only when all payment dues are cleared on time.

2. All payments made at each stage are non-refundable and non-redeemable.
3. Price provided is valid only for 3 months from the date of the proposal / quote.

• Project execution time would be 60 – 120 days from the Project Start Date and upon successful realisation of respective stage wise payments.
• The Client & Firm understand that in a project of this sort, it is possible that some delay is possible, which may be beyond the control of either party.
• The Project Start Date will be counted as day 1 after the latest date on which all of the below are fulfilled.
• Confirming to the work detail and amount by signing off on the Quote/Contract
• Freezing the design drawings and signing off
• Colour selection of each unit and signing off
• Payment realization till the second stage – as indicated in the payment terms.
• Handing over of keys to us with complete access to the premises.
• Access or work permit related formalities for the labours, supervisors and other company staffs from the builder/admin side should be duly completed by the customer.
• Availability of power supply supporting the usage of power tools
• Availability of restrooms or toilets for the labours and reorientates of the firm
• Once the keys are handed over to us, no other labours from any other agencies or builder should be permitted to work parallel in the same premises. In case if any other workers are to be permitted due to unavoidable circumstances, this would increase the project completion time over and above the agreed timelines and this increase in days will be communicated after the work resumes.
• After completing all the agreed work and realisation of all payment dues, the premises and keys shall be handed over to the customer.
• If any additional work other than those agreed is requested and we agree to carry out the same, this would be on additional charge and timelines for project completion would increase accordingly and the timelines will be communicated separately.
• Customer should not engage our workforce for any additional work which is out of this Quote’s scope, without prior authenticated consent from us either by written / WhatsApp / Telegram / email.

Good Faith Efforts

• Both parties agree to make good faith efforts to resolve any issues causing the delay during the design & implementation stages. 
• The Firm will proactively identify potential obstacles and work diligently to minimize their impact on the project timeline. 
• The Client agrees to provide necessary assistance and support to the Firm to expedite the resolution of any delays.

Client-Induced Design Delay

• If there is a delay in the design stage due to the Client’s failure to provide necessary information or approvals within the agreed-upon timeline, the Firm shall not be held responsible for the resulting extension of the project timeline. The Client acknowledges that any such delay may impact the overall project schedule and agrees to bear any additional costs incurred as a result of the extended design stage, including but not limited to fees for additional design consultations and revisions.

Firm-Induced Design Delay 

• In the event of a delay during the design stage caused by the Firm’s failure to meet the agreed-upon milestones or provide design deliverables within the specified timeframe, the Firm agrees to rectify the delay promptly and without additional cost to the Client.

Firm Induced Implementation Delay 

• If there is a delay in the implementation stage due to unforeseen circumstances or factors beyond the Client’s control, the Design Firm shall work to minimize the impact on the project timeline and promptly communicate any necessary revisions to the schedule. 
• The Client shall not be held liable for any additional costs arising from the delay in the implementation stage, provided that the delay is not attributable to the Client’s actions or negligence.
• The Firm will compensate delays in implementation as detailed above in this document.

Delay due to non-receipt of Payments

• In the event of a delay in the implementation stage due to delayed or outstanding payments from the Client, the Firm reserves the right to temporarily suspend the project until the outstanding payments are settled. 
• The Firm shall not be responsible for any resulting extension of the project timeline or associated costs incurred due to the payment delay. 
• The Client acknowledges that timely payments are essential to ensure the smooth progression of the project and agrees to fulfill all payment obligations promptly as outlined in the agreement.
• A project restart fee maybe applied in the event of significant labour costs undertaken by the firm

Delays Due to Unforeseen Uncontrollable Events

• The Firm shall not be liable for any delays, damages, or failures to perform its obligations under this Agreement if such delays, damages, or failures result from acts of God, including but not limited to natural disasters, severe weather conditions, earthquakes, floods, or other catastrophic events. 
• Additionally, the Firm shall not be held responsible for any delays, damages, or failures arising from actions taken by governmental authorities, including legislative or regulatory changes, restrictions, or prohibitions, that directly impact the Firm’s ability to fulfill its obligations under this Agreement. 
• Furthermore, the Firm shall not be held liable for any delays, damages, or failures resulting from events beyond its reasonable control, including but not limited to labor strikes, supplier or vendor disruptions, or unforeseen technical issues. 
• In the event of any such delays, the Firm shall make reasonable efforts to mitigate the impact and resume the provision of services as soon as practicable.