Terms & Conditions

All customers are expected to pay taxes and duties as per government norms and rates. We facilitate financial loans and services for our customers through third party companies, however, the terms of the same remain at the sole discretion of the financial service provider.

Taxes and Duties

All ORGO Interiors product pricing is inclusive of taxes. The taxes have been mentioned in your estimate and will be charged at the time of billing at each stage as per prevailing government tax rates.

Financial Services

ORGO Interiors only facilitates financial loans and services. Approval, processing and terms of the loans and services are at the sole discretion of the financial entity / partner / service provider. ORGO Interiors is in no way related to any pros and cons arising out of the loan process or the representatives of the lending company.

All designs shared are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited which cannot be used, installed and/or shared without prior written consent from the company.

All designs shared with the client at any stage of the customer journey are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Private Limited. The designs are shared with the intent that the order for the same is placed and executed by ORGO Interiors. Any designs shared by ORGO Interiors cannot be used, installed and/or shared in any way or form without prior and written consent of ORGO Interiors.

ORGO Interiors and ORGO Lifespaces Private Limited has exclusive rights to use the designs, pictures and videos of various stages of process at site before, during and after the work is done along with the testimonials (if any) for promotional activities or for any other purpose at the company’s own discretion.

Customised design presentations will be shown to the client on an ORGO Interiors system. These will be available for download and emailed to the client only after 10% of payment has been made towards the entire order.

All design proposals are made after a consultation with an ORGO Interiors certified designer and client. Clients are permitted to ask for design changes for two or three iterations. For Modular Furniture, only those site measurements taken for fabrication post order confirmation are considered final. All Quotations / Agreements / GFC Designs / BOQs signed off by client are considered final, and any changes will impact project quotations and timelines.

Based on revisions in designs, materials, finishes or any other form of changes as requested by the customer, a revised pricing shall be provided and the customer upon agreeing to the same, the company shall proceed. Any reduction in price will be accepted to a maximum of 5% of initial booking price; any reduction below this value shall not be permitted and the project value shall be deemed to be 95% of the initial booking price.

Design Proposal

If the design proposal is not as per your expectation, you may request a completely new proposal only once. This will trigger a consultation with a Senior Designer. The next steps and timelines will be mutually agreed upon and this will add to the design service days without additional charge to the client.

3D Images

Please note that 3D images of your home interiors provided during the design finalisation stage may not exactly represent the physical products, finishes, wood grains or joint lines. Such outputs in finishes are expected to occur and are acceptable. Other features in 3D images are only for representation purposes. ORGO Interiors cannot be held accountable for the same.

Site Measurements

Measurements / count for any site work by designers are not final. Measurements taken at site by the Project Team will be considered final and any differences shall be charged to the quote accordingly. Dimensions and/or pricing shall be rounded-off up to the nearest half of a foot to accommodate wastage of raw materials.

Designs / Quote

All designs / quotes once signed off by the client are considered final. A client must ensure that the designer has incorporated all changes/inclusions requested. Any change requested post ‘Sign-off’ will not be possible. However, if a change could be accommodated, the client will be expected to pay the difference amount and allow for revised timelines.

Design and Project Management Fees

ORGO Interiors levies a Design and Project Management fee on all projects.

Your order will be delivered as per timelines discussed. ORGO Interiors is not responsible for delays caused due to external reasons. Changes made to your designs can impact delivery time.

Start Date of Project

The start date is the date from when the Third Stage payment is realised by ORGO Interiors’ Accounts Team, Design sign-off (and Revised quote sign-off, if applicable) is done by the customer and site is handed over to ORGO Interiors in ready-for-fitouts condition.

Commencement of Installation

Installation will be initiated when 100% of the estimated amount is realised by ORGO Interiors’ Accounts Team, Design sign-off is done by the customer and site is handed over in ready-for-fitouts condition.

Inspection

The customer will be invited for inspection when work is nearing completion. During this inspection, work will be explained, snags or corrections identified, and minor tweaks listed out. If any balance amount is due, the customer must pay all balance dues; once realised, the company shall resume completion of balance work/snag rectification. After attending to the snag list, the final handover process shall be initiated.

Handing Over / Project Completion / Warranty Certificate

Once all agreed work is completed and snag list attended to, the customer will be called for handover. A Project Handover & Care Docket will be signed by the customer — either physically or electronically. Only upon signing of the Project Handover & Care Docket shall the Project Handover / Warranty Certificate be generated. Warranty is not applicable if the certificate has not been generated and sent to the customer.

Penalty

In case of delay in handing over due to ORGO Interiors errors, ORGO Interiors will pay Rs. 10,000 per month on a pro-rata basis for all days of delay beyond the handover date, after a grace period of two weeks. The penalty will not exceed 5% of the project value.

Delay compensation will not be applicable if the customer moves into the property and/or if some snags/work are pending. Delays caused by the client, client vendors, builder, force majeure or any conditions outside ORGO Interiors’ control will not attract compensation.

Additional Notes on Delivery

• —ORGO Interiors will not be responsible for damages caused during installation of customer-procured materials such as flooring, electrical/plumbing fittings, appliances or hardware, if this was a client request.
• —Final coat of paint (if not done) should be done after interior work, at the customer’s expense.
• —If any additional site work is done (false ceiling, electrical, plumbing, wall demolition, etc.), hand marks and scratches during installation cannot be avoided. Rectification of the same is under the client’s scope.
• —The customer must ensure availability of plumbing/toilet/electricity facilities at the premises for use by labour during project execution.
• —The company will not provide any other compensation besides the delay compensation stated above.

At the time of execution, there may be design changes due to site conditions, material changes and/or technical non-feasibility. The client will need to approve these changes when brought to their attention by the Designer/Project team.

Material Changes

• —Clients can make changes to materials selected up to Design sign-off stage. Material changes post Third Stage payment will incur the cost of works undertaken and may increase timelines.
• —Materials may be changed with client approval after Design Sign-off due to: material unavailability after earlier confirmation; quality changes during procurement; or ORGO Interiors being dissatisfied with vendor quality.
• —Finish and material selections must be made from ORGO Interiors’ approved catalogue only.
• —Materials may go out of stock before the production stage. If an alternative is required, the client must respond immediately to avoid delays.
• —Clients must provide detailed structural/plumbing/electrical drawings during modular/site work. Failing this, ORGO Interiors is not responsible for any resulting damage.

Vendors — Three Categories

ORGO Interiors Vendor: Payment is made directly to ORGO Interiors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the Warranty Policy. Responsibility for any damage/theft at site is taken by ORGO Interiors only if the site is exclusively under ORGO Interiors’ control.

Client Vendor: ORGO Interiors is not responsible for work undertaken by the client’s vendor(s). Payment is made directly to the vendor. The Warranty Policy does not apply for works undertaken by the client’s vendor. Time taken by the client’s vendor will not be counted in the committed project completion timelines.

ORGO Interiors Referred Vendors: ORGO Interiors is not responsible for the work of referred vendors. Payment is made directly to the vendor. The Warranty Policy does not apply. If the ORGO maintenance team is directed to attend to products made by client vendors or referred vendors, the client will be billed for the same at a non-negotiable price.

The proposal/quote shared by ORGO Interiors includes pricing exclusively for items explicitly mentioned in the quote. Any additional items depicted in design drawings, 3D renders, or visual representations are shown only for aesthetic purposes. Unless prices for these items are specifically included in the signed-off quote, they will be treated as out-of-scope and are subject to additional charges, separate timelines, and independent agreements.

Examples of Excluded Items (not limited to)

• —Electrical wiring and related labour
• —Plumbing and associated labour
• —Light fixtures and fittings
• —Wallpapers, curtains, curtain rods
• —Home and kitchen appliances (Hob, Chimney, Oven, OTG, Refrigerator, Air Conditioner, Mixer, Grinder, RO purifier, Fan, etc.)
• —Furniture, loose furnishings, fabrics
• —Decorative items, curios, idols, statues
• —Countertops and flooring materials (granite, quartz, marble, other stones, tiles)
• —Paint and wall finishes
• —Any accessories or elements shown in design but not explicitly quoted

Value Added Services Included

• —Cleaning of all units and floors after work is completed; debris will be cleared as part of the regular package.
• —Deep cleaning before project handover — only once and on a chargeable basis if chosen as an additional service.
• —Floor covering using Tarpaulin or similar mats at areas where plywood cutting activities are carried out — done as a default activity at no additional charge.
• —Coordination with the builder’s agents on civil, electrical and plumbing changes — when within ORGO Interiors’ scope. GFC designs are issued to ORGO vendors only and are not shared externally.

ORGO Interiors’ services result in custom-made products that are not off-the-shelf and/or standard products. Therefore mistakes in installation, vendor errors, and differences in material quality can occur. We commit to fixing such errors at the earliest.

Despite our best efforts and precautions, errors such as differences in material quality, material deliveries, site works, installer errors, vendor errors and the like can occur. These are rare but possible. ORGO Interiors is committed to delivering as per our policy and we undertake to fix such errors at the earliest.

Surface finish, colours, tones, textures, mild undulations, bends in plywood, false ceiling boards, painting finishes, mild colour variations in laminates, tiles, countertops, paints or similar surfaces might occur within the same batch or different batches. These are prone to happen under the limitations of manufacturing, fabrication and installation — influenced by climatic conditions, weather, transport, man-handling conditions and site conditions. ORGO Interiors professionals will take utmost care to avoid or rectify such issues. However, where an outcome is non-rectifiable and beyond ORGO Interiors’ control, ORGO Interiors does not take responsibility for the same.

The Client agrees to pay ORGO Interiors the total fee for products & services rendered. All payments made by the Client are non-refundable, except in the case where no man-hours were invested for the project (only for First Stage payment) or demonstrable gross negligence or wilful misconduct on the part of the Firm.

Payment shall be made to the bank account indicated in the quote or any separate communication, whichever is the latest. If payments are made using a credit card via POS machine or online payment gateway, the applicable gateway charges are to be borne by the customer. Platform charges, refunds and chargebacks are not applicable.

The Client acknowledges that the nature of the services necessitates commitment of resources and efforts that cannot be recovered in the event of cancellation. Therefore, any payments made, whether in part or in full, shall be deemed fully earned by ORGO Interiors upon receipt and shall not be subject to refund, except as outlined above.

Any goods or services purchased from ORGO Interiors cannot be returned or exchanged.

The amount and details mentioned in the Price Estimate at the time of signing are applicable until the Final Quote (if any) is signed after design finalisation. All other terms remain unchanged.

ORGO Interiors expects clients to respect the service provider and be courteous to all employees. We request everyone to resist from hostile or abusive behaviour in case of an unsatisfactory experience and/or unexpected delays.

ORGO Interiors always prides itself on the paramount importance it gives to customer service. Company employees/personnel are trained to treat customers with utmost respect in every interaction. Despite best efforts, in exceptional mitigating circumstances our services may be impacted for short durations.

However, the company expects clients to be mature in their understanding of the situation and resist from resorting to hostile and abusive behaviour. In such circumstances the company reserves its right to take all such steps as may be deemed fit, including discontinuation of the project and/or initiation of civil and criminal legal action.

Project Execution Timelines (from Project Start Date)

• —Only Modular Work: 45 working days
• —Modular Work + Site Work (only false ceiling): 60 working days
• —Modular Work + Site Work (other): Communicated separately on a case-to-case basis

Payment Timeline

First stage payment secures the booking at a special price. Second stage payment should be made within 7 days from the date of First Stage payment.

Activities After Second Stage Payment (first 2–3 weeks)

• —Assigning of a designer
• —Designer’s call/discussions with the client
• —Scheduling of site measurement, survey and record team’s visit to site
• —Preparation of initial design drawings and sharing with the client

Project Start Date — Day 1 is counted after all of the following are fulfilled:

• —Freezing and signing off design drawings
• —Colour selection of each unit and signing off
• —Confirming work detail and amount by signing off on the Quote/Contract
• —Payment realisation till the appropriate stage
• —Handing over of keys to ORGO Interiors with complete access to the premises
• —Access/work permit formalities completed by the customer with the builder/admin
• —Availability of power supply supporting usage of power tools
• —Availability of restrooms or toilets for labours and representatives of the firm

What Constitutes a Valid Sign-off

Signing-off of any document means either physical sign-off or electronical signing by means including but not limited to: PDF signing options; scribe on designated area; pasting an image of a signature; expressing consent on email or any authenticated electronic communication mode; or selecting ‘Accept and sign-off Terms & Conditions’ checkbox while accepting a Proposal/Quote online.

Keys Handover & Site Access

Once keys are handed over to ORGO Interiors, no other labours from any other agencies or builder should be permitted to work in the same premises in parallel. In case other workers are permitted due to unavoidable circumstances, this will increase the project completion time and will not be accounted as delay in project handover. ORGO Interiors is not responsible for any damage or loss of materials at site during such periods; sole responsibility of repairing/replacing rests with the customer.

After completing all agreed work and realisation of all payment dues, the premises and keys shall be handed over to the customer.

Good Faith Efforts

Both parties agree to make good faith efforts to resolve any issues causing delay during design & implementation stages. The Firm will proactively identify potential obstacles and minimise their impact. The Client agrees to provide necessary assistance and support to expedite resolution of delays.

Client-Induced Design Delay

If delay in the design stage is due to the Client’s failure to provide necessary information or approvals within the agreed timeline, the Firm shall not be held responsible. The Client acknowledges that such delay may impact the overall schedule and agrees to bear any additional costs incurred.

Firm-Induced Design Delay

In the event of delay during the design stage caused by the Firm’s failure to meet agreed milestones, the Firm agrees to rectify the delay promptly and without additional cost to the Client.

Firm-Induced Implementation Delay

If delay in the implementation stage is due to unforeseen circumstances beyond the Client’s control, the Firm shall work to minimise the impact and communicate any necessary revisions to the schedule. The Firm will compensate delays in implementation as detailed in this document.

Delay Due to Non-receipt of Payments

In the event of delay due to delayed or outstanding payments from the Client, the Firm reserves the right to temporarily suspend the project until outstanding payments are settled. The Firm shall not be responsible for any resulting extension of the project timeline or associated costs. A project restart fee may be applied in the event of significant labour costs undertaken by the Firm.

Delays Due to Unforeseen Uncontrollable Events (Force Majeure)

The Firm shall not be liable for any delays, damages, or failures resulting from acts of God (natural disasters, severe weather, earthquakes, floods), governmental authority actions, legislative or regulatory changes, labour strikes, supplier or vendor disruptions, or unforeseen technical issues. In the event of any such delays, the Firm shall make reasonable efforts to mitigate the impact and resume services as soon as practicable.

ORGO Lifespaces Private Limited is in the business of interior design, manufacturing, site work, decor and installation of such products/services and incidental services related to the specified area of the client’s property.

W1. General Provision

ORGO Interiors shall not be liable for any warranty if the client has breached the terms & conditions, if products have been damaged due to inappropriate usage/misuse, or if used for non-domestic purposes.

Warranty provided by ORGO Interiors shall be valid only if all Terms and Conditions are complied with, all payment dues have been cleared on time, and the Project Handover / Warranty Certificate has been issued by the company. The start date of the warranty tenure is the date on which the Project Completion Certificate/Document and Project Handover / Warranty Certificate are issued, whichever is later.

Warranty provided herein shall be null and void, and ORGO Interiors shall not be liable in any manner, if:

• —The client does not grant access to ORGO Interiors’ representatives to inspect, correct, or replace alleged defective/damaged items.
• —The client has breached the Terms and Conditions in any manner including failure to keep products in good working condition, force majeure events (fire, storm, earthquake), misuse, normal wear and tear, negligence, or if the client has allowed repair by a third party instead of the ORGO Interiors maintenance team.
• —Products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods or products.
• —Unusual wear and tear, scratches, cuts or damages caused by impacts, accidents or abnormal use.
• —Products have been placed in a humid environment or used for non-domestic purposes or outdoors (unless otherwise stated).

W2. Warranty Claims

A client must provide the Project Completion Certificate/Document and Project Handover / Warranty Certificate to claim warranty. The warranty certificate or a valid proof of purchase (invoice) must be shown to avail warranty. Post this, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased.

Due to material and finish variations, the replaced product may not be an exact replica of the installed product (batch differences in laminate, veneer or other materials). In the event that repair work has been done without any authorisation from ORGO Interiors, the product’s warranty coverage is automatically void.

All ORGO Interiors’ modular furniture does not automatically come with a 10-year warranty; each part of the final product has a different warranty unique to the product. ORGO Interiors does not cover warranty for any site works including site woodwork.

Service Provider / Warranty Table

Important: ORGO Interiors will first attempt to repair the defective woodwork. Only at ORGO Interiors’ sole discretion will replacement be done. If a more valuable material is required under warranty, the client cannot claim/recover the additional value of the better material.

Third Party Products

ORGO Interiors assigns (to the extent they are assignable) all manufacturer and supplier warranties on Third Party Products to the client. The sole remedy in relation to Third Party Products lies with the third-party vendors and manufacturers.

In the event of any conflict between the Terms and Conditions contained herein and the Third-Party warranties, the Third-Party warranties shall prevail. ORGO Interiors is not providing any warranty (express and/or implied) in relation to Third-Party products and shall not be liable in relation thereof. The client’s sole remedy in relation to Third-Party products lies with the third-party vendors and manufacturers.

For every new product and/or service offered by ORGO Interiors, the Third-Party warranties extended by the supplier or ORGO Interiors of the services, as the case may be, shall prevail.