Terms & Conditions

All customers are expected to pay taxes and duties as per government norms and rates. We facilitate financial loans and services for our customers through third party companies, however, the terms of the same remain at the sole discretion of the financial service provider.

Taxes And Duties: All ORGO Interiors product pricing is inclusive of taxes. The taxes have been mentioned in your estimate and will be charged at the time of billing at each stage as per prevailing government tax rates.

Taxes and Duties: Applicable taxes, duties, cess and other statutory levies, if any, shall be charged in accordance with prevailing law and as reflected in the applicable quotation, invoice or other commercial document. The tax treatment of a supply shall not vary merely because of the mode of payment. Where a tax invoice is required, ORGO Interiors shall issue the applicable invoice in accordance with law.

Payments shall be made only to payment channels officially communicated or authorised by ORGO Interiors. Cash payments, where accepted, shall be recognised only against an official receipt. Payment to any personal account or unauthorised account shall not be treated as payment to ORGO unless specifically authorised in writing by ORGO’s management/finance team.

Financial Services: ORGO Interiors may facilitate access to loans or financial services through third-party entities. Approval, processing, interest rates, documentation and all other terms remain at the sole discretion of the relevant financial institution/service provider. ORGO Interiors is not responsible for approval, rejection, delay or other consequences arising from such third-party financial services.

All designs, drawings, concepts, presentations, BOQs, technical details and other design materials shared by ORGO Interiors at any stage are the intellectual property/copyright of ORGO Interiors and ORGO Lifespaces Private Limited, unless expressly agreed otherwise in writing. They are shared for evaluation and/or execution of the customer’s project through ORGO and shall not be copied, executed through another party, commercially used, reproduced or shared with third parties without prior written consent.

Customised design presentations may be shown on ORGO systems. Downloadable/transferable design files may be shared after the applicable booking/design payment milestone has been completed, subject to the project terms.

ORGO may retain project drawings, photographs and records for internal documentation, quality, training and service purposes. Use of identifiable customer testimonials, customer-identifying information or project photographs/videos for public promotional purposes shall be subject to the customer’s consent, except where the material has already been voluntarily made public by the customer or where use is otherwise permitted by law.

ORGO Interiors prepares design proposals following consultation between the customer and the assigned designer. Reasonable design revisions required to arrive at finalisation will be accommodated as part of the design process, subject to the scope, complexity, customer response time and project schedule. A rigid numerical limit of two or three revisions shall not apply; however, substantial changes in brief, repeated redesigns or a fresh design direction may require additional timelines and/or design fees, which will be communicated before proceeding.

Indicative Design Timelines: The first detailed design output will ordinarily require approximately 2 to 2.5 weeks after the relevant design commencement conditions are fulfilled. Subsequent revision cycles may ordinarily require approximately 7 to 10 working days, depending on the extent of changes and resource availability. ORGO may endeavour to complete revisions sooner where reasonably possible. These are indicative design timelines and are separate from the project execution timeline.

For modular furniture, final fabrication dimensions shall be based on site measurements/validation undertaken for production after the relevant order/design stage. Any resulting increase or decrease in quantity/value shall be reflected in the revised quotation. For on-site work, final quantities may change based on actual site conditions and measurements.

All quotations, agreements, approved drawings, GFC drawings and BOQs signed off or otherwise electronically accepted by the customer are treated as final for the relevant stage. Changes requested after sign-off are subject to technical feasibility, revised pricing and revised timelines.

Scope/Value Reduction after Design Commencement: Once detailed design work has commenced and a design scope/value has been approved or acknowledged by the customer through an accepted/revised quotation, BOQ, design instruction, written communication or other authenticated project record, the customer may ordinarily reduce the value of that accepted design scope by a maximum of 10%. Any reduction beyond 10% requires ORGO’s prior written approval and may be subject to design/service charges, committed procurement costs and other costs already incurred. This provision is intended to protect project-specific design work and shall not prevent ORGO from approving a larger reduction where circumstances justify it.

Design Proposal: If the initial design direction is materially different from the customer’s stated brief, the customer may request a fresh design direction. ORGO may arrange a review with a senior designer to understand the requirement and agree the revised process and timeline. A substantial change originating from a new customer brief, rather than a correction to the original brief, may be treated as a fresh/revised design scope.

3D Images: 3D renders are visual representations. Physical products, finishes, colour, grain, joints, lighting and texture may vary from the renders because of actual materials, batches, site conditions, lighting and fabrication limitations. Such reasonable variations do not by themselves constitute a defect.

Site Measurements: Designer measurements/counts for preliminary on-site estimation are indicative. Final measurements taken/validated by the Project Team for execution shall govern. Where dimensional rounding is commercially necessary for quotation/fabrication, measurements may be rounded up to the nearest quarter foot (3 inches / approximately 75 mm), including reasonable allowance for material wastage.

Designs / Quote: The customer is expected to review drawings and quotations, seek clarification where required, and confirm that requested inclusions/changes have been incorporated before sign-off. Changes after sign-off are not automatic rights; where ORGO agrees and the change is feasible, the customer shall pay the applicable differential/additional amount and accept the revised timeline.

Design and Project Management Fees: ORGO Interiors may levy design and project management fees as stated in the applicable quotation/project documents.

Delivery: ORGO Interiors will endeavour to complete the project within the committed execution timeline applicable to the project. The execution timeline begins only from the Project Start Date defined in Section 11. Design timelines are separate and precede execution.

ORGO is not responsible for delay attributable to the customer, builder/association, client-appointed vendors, delayed approvals/selections, site readiness, restricted access, delayed payments, changes in scope/design, material unavailability outside ORGO’s reasonable control, governmental restrictions, force majeure or other events beyond ORGO’s reasonable control. Such delay days shall be excluded from the calculation of ORGO-attributable delay.

Commencement of Installation: Modular installation shall commence after the applicable pre-installation payment milestone is realised and the site is ready and available for installation, subject to the approved design and production status.

Inspection: When work is nearing completion, ORGO may invite the customer or authorised representative for inspection. Snags/corrections and feasible minor tweaks will be recorded. Any approved variation/additional-work amount or expressly deferred contractual dues then outstanding shall be paid as applicable. ORGO shall thereafter complete the agreed snag rectification and proceed to handover. Items that are technically infeasible or outside the agreed scope will be communicated.

Project Handover / Completion: Once the agreed work and applicable snag rectification are substantially completed, ORGO shall initiate handover. A Project Completion/Handover document may be signed physically or electronically. The Warranty/Handover Certificate is evidence of the applicable warranty and service terms.

Delay Compensation: A grace period of two weeks shall apply over and above the committed execution completion date/timeline. If the project remains delayed beyond that grace period solely for reasons attributable to ORGO, ORGO shall pay delay compensation at Rs. 10,000 per month, calculated pro-rata on a daily basis for the ORGO-attributable delay days after the grace period. Total delay compensation shall not exceed 5% of the applicable project value.

Delay compensation does not apply to days attributable to customer dependencies or external causes, including payment delays, design/selection delays, builder restrictions, third-party vendor delays, customer-requested holds, site unavailability, force majeure or comparable causes. The company shall not be liable for any additional compensation beyond the delay compensation expressly stated above, except to the extent required by applicable law.

Where the customer elects to take possession of or move into the premises before all residual snag items are closed, delay compensation will ordinarily not apply to the period attributable solely to such post-occupancy snag/service attendance, unless otherwise expressly agreed in writing.

Customer-Procured Materials: ORGO shall exercise reasonable care when requested to handle customer-procured materials, but shall not be responsible for inherent defects, pre-existing weakness or damage not caused by ORGO. Liability for proven damage directly caused by ORGO personnel shall be handled reasonably based on the circumstances.

Surface Protection / Final Paint: ORGO will use reasonable floor/surface protection in work areas. Certain on-site activities such as false ceiling, electrical, plumbing, demolition and cutting can create dust, marks or minor surface effects. Unless specifically included in ORGO’s scope, the final touch-up coat of paint after interior execution remains in the customer’s scope.

The customer shall provide reasonable access to electricity, water and usable toilet/restroom facilities required for site execution. Regular debris clearance and basic cleaning of ORGO work areas will be undertaken before handover, subject to Section 6.

At the time of execution, design or material changes may become necessary due to actual site conditions, technical non-feasibility, safety, product discontinuation, material unavailability or quality concerns. ORGO shall communicate material changes to the customer, together with known price/timeline implications, and obtain approval where the change is materially different from the accepted scope.

Material Change

Customers may make material/finish changes up to design sign-off, subject to availability and revised pricing. Changes after production/procurement commencement may attract the cost of work already undertaken and may extend timelines.

After design sign-off, a selected material may be changed with customer approval where the original material becomes unavailable/discontinued, its supplied quality is materially different, or ORGO reasonably rejects the supplied quality.

Where an original product/material is discontinued or unavailable, ORGO may propose the nearest reasonably available equivalent in specification, function and appearance. Where the change is visually/materially significant, customer approval will be obtained before implementation.

Finish/material selections shall ordinarily be from ORGO’s approved catalogue or approved project-specific selection.

Where the customer is requested to select an alternate laminate, colour or material because the original is unavailable, delay in the customer’s alternate selection shall extend the project timeline accordingly.

Customers shall provide structural, plumbing and electrical information/drawings available to them. ORGO shall not be responsible for concealed services/conditions that could not reasonably have been identified and were not disclosed.

Vendors

Vendors involved in a project may be categorised as ORGO Interiors Vendors, Client Vendors and ORGO Interiors Referred Vendors.

ORGO Interiors Vendor: Where ORGO issues the quotation/invoice and receives payment directly, ORGO is responsible for the contracted scope and the applicable ORGO Warranty Policy. Responsibility for site materials/security assumes reasonable ORGO control over the work area; where site access is shared with third parties, responsibility for loss/damage will depend on the cause and responsible party.

Client Vendor: ORGO is not responsible for work contracted and paid for directly by the customer to a Client Vendor, including that vendor’s quality, finish, timeline or warranty. Client Vendor activities must be coordinated with ORGO where they overlap ORGO’s execution. Delay caused by such vendor activity shall not count toward ORGO’s committed timeline.

ORGO Interiors Referred Vendor: A vendor may be referred as a convenience for work outside ORGO’s contracted scope. Unless ORGO itself contracts and invoices that work, the commercial relationship, execution responsibility, warranty and payment remain directly between the customer and the referred vendor.

Where the customer asks ORGO’s service/maintenance team to attend to products or work that were not supplied/executed by ORGO, such attendance shall be chargeable unless expressly agreed otherwise.

The Proposal/Quote includes only items expressly stated in the signed/accepted quotation. Items shown in drawings, 3D renders or visual references only to complete the design vision are not included unless specifically priced and included in the accepted scope.

Examples of items/works that may be excluded unless expressly quoted include:

Electrical wiring and related labour

Plumbing and associated labour

Light fixtures and fittings

Wallpapers, curtains and curtain rods

Home/kitchen appliances such as hob, chimney, oven, refrigerator, air-conditioner, RO, fan and similar appliances

Loose furniture, furnishings and fabrics

Decorative items, curios, idols and statues

Countertops/flooring materials such as granite, quartz, marble, stone and tiles

Paint and wall finishes

Any accessory or element shown in a design but not expressly quoted

Such out-of-scope items, if subsequently requested through ORGO, may carry additional charges and separate timelines. ORGO is not responsible for their procurement, installation or integration unless expressly agreed in writing.

Basic cleaning of ORGO-installed units/work areas and removal of ORGO-generated debris will be undertaken before handover. Professional/deep cleaning, if requested and offered, is a separately chargeable service unless expressly included in the quotation.

Floor protection will be used where reasonably appropriate for ORGO work. General/full-premises protection may be chargeable if specifically requested or required by project conditions. Protection in immediate plywood cutting/work zones using tarpaulin or similar material may be undertaken as a standard execution precaution.

Where ORGO coordinates with builder/association representatives for civil, electrical or plumbing changes, such coordination is subject to feasibility and the agreed scope. GFC/internal working drawings created for ORGO’s vendors remain ORGO internal project documents unless ORGO expressly agrees to release them.

ORGO’s interiors are predominantly customised products fabricated/installed for a specific site. Despite reasonable quality-control measures, installation corrections, alignment adjustments, material batch variations or vendor/manufacturing variations may occasionally arise. Where an issue constitutes an ORGO workmanship/installation defect within the applicable terms, ORGO will take reasonable steps to rectify it.

Reasonable variations in surface finish, colour, grain, tone, texture, sheen, joint visibility, mild undulations and other natural/manufacturing characteristics may occur between samples, batches and installed materials due to manufacturing, fabrication, lighting, climate, transport, handling and site conditions. Such reasonable and technically unavoidable variation does not by itself constitute defective workmanship.

The Client agrees to pay ORGO the amounts due for the products and services in accordance with the accepted quotation/project-specific payment terms.

Cancellation / Refund Eligibility: A refund may be considered where ORGO has not commenced any project-specific design/work or committed resources/materials; where ORGO is unable to undertake the agreed scope; or where another exceptional circumstance is mutually accepted in writing. Any approved refund may be subject to deductions for payment-gateway charges, design/man-hours, site visits, procurement commitments, third-party costs and administrative costs actually incurred.

Refund will ordinarily not apply where project-specific design/man-hours have already been invested, site measurement has been undertaken, custom materials/products have been ordered/fabricated, the customer cancels after design development, or committed third-party costs have arisen. This clause shall not exclude any refund/remedy that is mandatorily available to the customer under applicable law.

Customised/made-to-order goods and services cannot ordinarily be returned or exchanged once procurement/fabrication has commenced, except in case of an accepted defect or other remedy required under applicable law.

Payment shall be made only through officially communicated ORGO payment channels. Payment-gateway/card processing charges, where applicable and lawfully chargeable to the customer, may be separately communicated.

Small / Add-on Projects: For small works, add-on works, post-handover additions, modifications or standalone orders with a total project value up to Rs. 1,50,000 (before applicable statutory taxes/levies), ORGO may require 100% payment in advance before procurement or commencement. For higher-value small works or exceptional projects, project-specific payment terms may be stated in the accepted quotation/communication.

ORGO is committed to respectful and professional customer service and expects the same standard of conduct toward its employees, vendors and representatives. Threats, harassment, discriminatory conduct, abusive language, intimidation, physical aggression or conduct that creates an unsafe working environment will not be accepted.

Where such conduct occurs, ORGO may document the incident, seek corrective communication, temporarily suspend affected activities or, in serious/repeated cases, discontinue the project after reasonable notice, subject to settlement of work completed, materials committed and applicable legal rights and remedies.

Project Execution Timelines

Only Modular Work: 45 working days from the Project Start Date.

Modular Work + On-site Work limited substantially to false ceiling: 60 working days from the Project Start Date.

Projects involving civil work or other site-intensive works such as substantial masonry, demolition, flooring, waterproofing, electrical/plumbing rework or multiple specialist trades: ordinarily around 75 working days or such other project-specific timeline as communicated and accepted.

Where a project-specific number of working days or a specific completion date is expressly stated in the accepted Proposal/Quotation, email, addendum or other authenticated written communication, that specifically accepted timeline shall prevail over the standard timelines above.

A two-week grace period applies beyond the applicable committed completion date before delay compensation becomes payable, subject to the exclusions and calculation method in Section 4.

Design Activities and Stage 2

The Stage 2 payment is linked to the applicable design development/validation milestone. ORGO may assign a designer, undertake design discussions, schedule measurements and prepare designs as per the accepted project process and booking status. The earlier blanket requirement that Stage 2 be paid within seven days of Stage 1 does not apply unless a project-specific term expressly says so.

Project Start Date

The Project Start Date (Day 1 of execution) is the latest date on which all applicable project-start conditions below have been fulfilled:

Applicable design drawings/sign-offs are completed.

Colour/material/finish selections required for the relevant scope are completed.

The work detail and project value/revised quotation are accepted.

Payment has been realised up to the appropriate execution stage.

Keys/site possession and reasonable access required for ORGO’s work are handed over.

Builder/association access and work-permit formalities required from the customer are completed.

The site is reasonably ready for the relevant fit-out work.

Power supply adequate for required power tools is available.

Reasonable toilet/restroom access for site labour/representatives is available.

Valid Sign-off / Electronic Acceptance

A sign-off or acceptance may be physical or electronic, including a handwritten signature, recognised electronic/digital signature, accepted PDF, typed/affirmative acceptance through email, acceptance through ORGO’s quotation/CRM/website system, checkbox acceptance, or another authenticated electronic communication that clearly records the customer’s consent. Electronic contracts are recognised under Section 10A of the Information Technology Act, 2000, subject to applicable law.

For electronic acceptance, ORGO should preserve the relevant project/quote number, date/time, customer communication and the version/date of the Terms & Conditions accepted. The version accepted at the time of booking/acceptance governs the project unless subsequently varied by mutual written agreement.

Keys Handover & Site Access

Where keys/site access are handed over to ORGO, parallel work by the customer’s/builder’s/third-party workforce should be coordinated with ORGO. Time lost or rework caused by parallel third-party activity may extend ORGO’s timeline. Responsibility for damage/loss will be determined according to the cause and party responsible; ORGO is not responsible for damage/loss attributable to unauthorised or third-party activity.

After completion of the agreed work and settlement of applicable dues, the premises/keys shall be handed back to the customer.

Additional work requested after sign-off, if accepted by ORGO, will be separately chargeable and may extend the project timeline. Customers shall not directly engage ORGO’s workforce for out-of-scope work without prior written/authenticated ORGO approval.

Good Faith Efforts

Both parties will make reasonable good-faith efforts to identify and resolve issues affecting design and execution.

ORGO will reasonably communicate material schedule obstacles and mitigation steps.

The customer will provide timely approvals, decisions, access and information reasonably required to progress the project.

Client-Induced Design Delay

Delay in customer information, approvals, selections, site access or decisions may extend the design and overall project schedule. Where such delay causes additional design/revisit/resource cost, ORGO may communicate applicable additional charges before undertaking the extra work.

Firm-Induced Design Delay

Where ORGO materially misses an agreed design milestone for reasons attributable to ORGO, ORGO will take reasonable steps to recover the schedule without additional design charge to the customer for that delay.

Firm-Induced Implementation Delay

Where an implementation delay is attributable to ORGO, ORGO will work to minimise the impact and the delay-compensation provision in Section 4 will apply after the stated grace period and subject to its exclusions.

Delay Due to Non-Receipt of Payments

ORGO may suspend design, procurement, production, delivery, installation or service where an applicable payment remains overdue.

ORGO is not responsible for resulting timeline extensions, remobilisation or associated costs caused by payment delay.

Where significant remobilisation or fresh labour/vendor booking is required after a prolonged hold, a reasonable restart/remobilisation charge may be communicated before restart.

Delays Due to Unforeseen / Uncontrollable Events

Neither party shall be liable for delay/failure to the extent caused by events beyond reasonable control, including natural calamity, severe weather, fire, flood, epidemic/pandemic restrictions, governmental actions, civil disturbance, labour disruption, major supplier/vendor disruption or comparable force majeure events. The affected party shall make reasonable efforts to mitigate and resume performance.

ORGO Interiors / ORGO Lifespaces Private Limited provides interior design, manufacturing, on-site work, installation and related services and may also supply products manufactured or warranted by third parties. Warranty coverage therefore differs by product/component and shall be read together with the applicable quotation, invoice, product warranty and Warranty/Handover Certificate.

W1. General Provision

Warranty applies only to eligible components and defects within the stated warranty period and under normal residential use. It does not apply to misuse, abuse, unauthorised alteration/repair, accidental/physical damage, normal wear and tear, improper cleaning/maintenance, continuous water seepage/dampness beyond the applicable product tolerance, infestation caused by site conditions, use outside the intended environment, or other exclusions stated for the relevant product.

Warranty Start Date: The warranty tenure shall ordinarily be reckoned from the Project Handover/Completion Date. Where contractual dues that were expressly permitted to remain outstanding at handover have not been realised, warranty and service eligibility may remain suspended until those dues are fully realised. Such payment delay does not extend the end date of the original warranty tenure unless ORGO expressly agrees otherwise in writing.

The Warranty/Handover Certificate records the applicable warranty terms. Administrative delay in issuing the certificate after an otherwise completed and fully-paid handover shall not, by itself, deprive the customer of an otherwise valid warranty.

Warranty/service may be refused or suspended where the customer does not provide reasonable access for inspection/rectification, permits unauthorised third-party repair on the affected product before ORGO inspection, or where the claimed issue falls outside the applicable coverage.

Nothing in these Terms & Conditions is intended to exclude or restrict any statutory right or remedy that cannot lawfully be excluded under applicable consumer law, including the Consumer Protection Act, 2019.

W2. Warranty Claims

The customer should provide the Project/Quote number, proof of purchase/invoice and, where available, the Project Completion/Handover/Warranty document when raising a warranty claim. ORGO may inspect the claimed issue before confirming whether it falls under warranty.

Repair First: ORGO may first attempt to repair/rectify an eligible defective component. Replacement will be considered where repair is not reasonably feasible or where replacement is the appropriate remedy.

Replacement / Discontinued Product: Where the same product is unavailable or discontinued, ORGO shall provide or facilitate a similar product as close as reasonably possible in dimension, function and colour/finish, subject to the applicable warranty. ORGO does not guarantee that the replacement product will be exactly the same as the original product.

Finish Variation: Due to batch variation, ageing, exposure and discontinuation, replacement materials/components may differ in colour, grain, texture, sheen or finish from existing installed materials. An exact aesthetic match cannot be guaranteed.

Associated Shutter/Panel Work: Where replacement of a discontinued/unavailable handle, hardware or accessory requires modification or replacement of an otherwise functional shutter, panel or associated component, that modification/replacement shall be chargeable unless the shutter/panel/associated component itself is independently covered under warranty for the relevant defect.

A replacement under warranty shall not entitle the customer to an upgrade or to a replacement of unaffected matching components solely to achieve aesthetic uniformity, unless ORGO or the relevant manufacturer expressly agrees otherwise.

Service Support – Branch Cities and Outstation Projects

“Branch City” means a city where ORGO has an active operational branch/service presence at the time the service request is raised. “Outstation Project” means a project/site located outside the then-current Branch Cities.

One complimentary post-handover service visit may be provided after complete handover and settlement of applicable dues, subject to reasonable scheduling. Materials/spares that are not covered under warranty remain chargeable even during a complimentary visit.

Outstation Warranty vs. Service: Eligible warranty coverage continues for an Outstation Project for the applicable warranty period; however, physical service visits/support outside Branch Cities are chargeable after the complimentary service, unless ORGO expressly agrees otherwise.

Upfront Outstation Visit Charge: For an outstation service request, ORGO will communicate the applicable flat visit/service charge based on location and service requirement. The applicable visit charge must be paid in advance before ORGO confirms/schedules the service person’s travel. The amount need not be fixed in this Agreement and may be communicated at the time of the request.

Multiple Visits: If diagnosis and rectification require separate visits, or a further visit is required because a spare part/material must be procured/fabricated, each additional visit may attract a separate upfront visit/service charge based on the location and travel involved. Where appropriate, ORGO may absorb or waive a visit charge at its discretion; such waiver does not create a continuing entitlement.

Travel / Stay / Logistics: The communicated outstation service charge may include or separately identify travel, local transportation, accommodation and related logistics depending on distance and service requirements. Where a second or subsequent trip is required, the corresponding travel/service cost may be separately payable in advance.

Outstation Scheduling: After receipt of the applicable upfront visit charge and confirmation of site access, ORGO will ordinarily seek to schedule the visit within approximately 3 to 7 working days, subject to personnel availability, travel feasibility and the nature of the request. This is a service scheduling window and not a guaranteed rectification/completion timeline. Spare-part procurement/fabrication may require additional time.

Service Provider/ Warranty

Third Party Products

Products manufactured/sold by third-party brands may carry warranties issued by those manufacturers/suppliers. To the extent such warranty is available for a product supplied through ORGO, ORGO will reasonably facilitate or administer the customer’s warranty request, but the actual warranty period, replacement eligibility and exclusions remain governed by the applicable manufacturer/supplier warranty unless ORGO has expressly provided a separate ORGO warranty.

Where a third-party warranty conflicts with a more specific ORGO warranty expressly committed in the customer’s accepted project documents, the expressly stated project-specific ORGO commitment will apply to the extent of that commitment. Otherwise, the manufacturer’s warranty governs the third-party product.

Order of Precedence / Project-Specific Variations

Where any project-specific term expressly stated in an accepted Proposal/Quotation, addendum, email or other authenticated written communication differs from these general Terms & Conditions, the expressly agreed project-specific term shall prevail only to the extent of that difference. All other Terms & Conditions remain applicable.