Warranty Policy
- General Provision
- Warranty Claims
- Service Provider/ Warranty
- Third Party Products
The Service provider/ Company, referred to as ORGO Interiors / ORGO Lifespaces Pvt Ltd is in the business of interior design, manufacturing, site works, décor and decoration, installation of such products/ services and incidental services related to in the specified areas of the client’s property (services), including but not limited to installation and provision of Third Party Products (as defined below).
ORGO Interiors shall not be liable for any warranty if the client has breached the terms & conditions as set out in the company’s policy, if products have been damaged due to inappropriate usage/ misuse or been used for non-domestic purposes by the client.
Warranty provided by ORGO Interiors shall be valid only if all the Terms and Conditions are complied with, all payment dues have been cleared on time and Project Handover and Warranty certificate has been issued by the company.
The Company has provided its services in a professional manner consistent with general industry standards and conformed to the requirements of the Terms & Conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose are hereby waived.
Warranty provided herein (in so far as applicable to ORGO Interiors) shall be null and void, and ORGO Interiors shall not be liable in any manner (including relation to damages and expenses that may be incurred by a client), if:
- The client does not grant access to the premises (where the services are/ were provided), and the opportunity to ORGO Interiors’ representatives to inspect, correct, or replace the alleged defective and /or damaged items.
- The client has breached the Terms and Conditions in any manner including but not limited to failure on part of the client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear and tear and /or negligence, or if the client has allowed repair or work on the product by a third party instead of the ORGO Interiors maintenance team/ ORGO Interiors certified maintenance vendor.
- The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.
- Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.
- If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated)
A client must show warranty certificate to claim the warranty. Also all of ORGO Interiors’ products do not come with a 10-year warranty; each part of the product has a different warranty unique to it.
The warranty certificate or a valid proof of purchase (invoice) must be shown to avail the warranty. Post this, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased. Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variations due to batch differences in laminate, veneer or any other material used and/or changes to the existing products or discontinuation of the products.
In the event that repair work has been done to a product without any authorisation from ORGO Interiors, the product’s warranty coverage is automatically deemed void.
All of ORGO Interiors’ modular furniture does not automatically come with a 10-year warranty, each part of the final product has a different warranty unique to the product. We don’t cover warranty for any siteworks including site woodwork.
The hardware of the product may come with a 10-year warranty from the manufacturer (tenor will vary for each product and brand) and will be specifically mentioned as such, and if any.
All warrantied products may carry a warranty card from the manufacturer. The warranty applies only to such specific parts of the product and not to the whole assembled product.
Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.
Service Provider/ Warranty
Products & Services & Material(s) | Period | Warranty | Exceptions |
Woodwork – Plywood – BWP Plywood | 10 Years | This Warranty is a structural warranty that covers delamination, edge-band peeling and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to minor seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy. Damage due to continuous seepage of water, misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for bubbles in lamination / surface damage and/ or damage due to scratches / surface decolouring / stains in relation to acrylic, high-gloss/matte/textured laminate, duco and PU, and/or veneer. |
Woodwork – HDHMR MDF, HDF | 5 to 10 Years | This warranty is a structural warranty that covers delamination, edge-band peeling and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to minor seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy. Damage due to continuous seepage of water, misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for bubbles in lamination / surface damage and/ or damage due to scratches / surface decolouring / stains in relation to acrylic, high-gloss/matte/textured laminate, duco and PU, and/or veneer. |
Woodwork – MR, Commercial plywood, Particle Board, Chipboard | 3 Years | This warranty is a structural warranty that covers delamination, edge-band peeling and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. | Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is not covered under warranty. Damage due to misuse and negligence by the client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for bubbles in lamination / surface damage and/ or damage due to scratches / surface decolouring / stains in relation to acrylic, high-gloss/matte/textured laminate, duco and PU, and/or veneer. |
The woodwork warranty shall be null and void, and ORGO Interiors shall not be liable if the damage is due to:
- Continuous seepage of water/dampness.
- Misuse, normal wear and tear, scratches / surface decoloring; and /or
- Negligence; and or
- The dismantling and shifting is done by any person other than the ORGO Interiors’ qualified and authorised representatives. The decision of ORGO Interiors in relation to whether the damage is due to seepage/ dampness, misuse, normal wear and tear and/or negligence (as provided herein) shall be final and binding on the client.
IMPORTANT NOTES
Please note that ORGO Interiors will first attempt to repair the defective or damaged woodwork under the woodwork warranty. Only in the event that ORGO Interiors (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the woodwork warranty. The client agrees that the decision of the ORGO Interiors (as provided therein) shall be final and binding.
Further, please note that if the client is required to purchase and install a more valuable material under the woodwork warranty, then the client cannot claim/recover the additional value of the better material.
THIRD PARTY PRODUCTS
ORGO Interiors in the course of undertaking the project, will/ has to provide certain materials, equipment, appliances and goods manufactured, fabricated, assembled and/or sold by third party vendors, distributors, and manufacturers (“Third Party Products”). In relation thereto ORGO Interiors hereby assigns (to the extent they are assignable) and conveys to the client all manufacturers and supplier warranties together with operating instructions, if available (“Third Party Products”). The Third Party Products that are subject to the Third Party Warranties cover:
Products & Services & Material(s) | Period | Warranty | Exceptions |
Countertops – All counter tops natural and artificial, specifically granite and engineered stone such as quartz stone, engineered marble etc | 1 Year | Warranty covers any cracks, and leakage during and immediately after installation works by ORGO Interiors | The warranty does not cover fading of colour and cracks in the stone due to manufacturing defects. The warranty does not cover marble, other natural stones such as onyx, sandstone, limestone, slate, etc. and artificial stones such as solid surface stones (also known as Corian, Quartz, Nano white), etc. |
Hardware: Manufacturer’s warranty on products. | Period as defined by the Manufacturer – Up to 10 Years | Warranty as per terms given by the specific brands | Exceptions are as per the terms given by the brands |
False Ceiling & False Ceiling installation: Manufacturer’s warranty on products | 1 Year | Warranty covers any damage within the 1 year of installation, will be repaired by ORGO Interiors | This does not cover any damage caused by client or its agents/ representatives, water exposure, seepage, scratches, stains and decolouring |
Electrical Appliances: Manufacturer’s Warranty. Appliance installation is done by the manufacturer | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer | Exclusions as defined by the manufacturer |
Mirrors Glass and fragile items: Manufacturer’s Warranty | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Gas Piping, Tiling and Civil Works: Manufacturer’s Warranty | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer/ No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Sinks, Taps and any Plumbing installation: Manufacturer’s Warranty on the Products | Period as defined by the Manufacturer-Up to 10 years. | No warranty for installation of taps and drainpipes for leakage after Handover. | Any leakage during and immediately after installation works by ORGO Interiors, will be corrected by ORGO Interiors. |
Electrical Switches and LED Lights: Manufacturer’s warranty on products | Period as defined by the Manufacturer-Up to 1 year. | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Electrical Wire: Manufacturer’s Warranty | Period as defined by the manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Exclusions as defined by the manufacturer |
Electric Installations: N.A | N.A | N.A | There is no warranty in relation to wiring except at the time of inspection by/ during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Inset materials used on shutters as add-on or to fill the cut-out area | N.A | N.A | There is no warranty in relation to materials used for inset area which is used as add-on on shutters or used to fill the cut-out on the shutters, except at the time of inspection by / during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Fabrics, Wallpapers, Furnishings and Cushions | N.A | N.A | There is no warranty in relation to Fabrics, Wallpapers, Furnishings and Cushions, except at the time of inspection by / during handover to the client, which shall be rectified by ORGO Interiors at no extra cost and/ or expense. |
Misc Products: Manufacturer’s warranty Period | Period as defined by the Manufacturer | Warranty terms as defined by the manufacturer. No warranty from ORGO Interiors | Any other product/ item that are usually not covered under warranty terms as per general industry standards |
It is hereby clarified that in the event there is any conflict between the Terms and Conditions contained herein, and the Third-Party warranties, the Third-Party warranties shall prevail.
This is provided that ORGO Interiors is not providing any warranty (express and/ or implied) in relation to the Third-Party products and shall not be liable in relation thereof. Therefore, the client’s sole remedy in relation to the Third-Party products lies with the third-party vendors and manufacturers.
Please note that for every new product and/or service offered by the ORGO Interiors, the Third-Party warranties extended by the supplier of the new product and/or ORGO Interiors of the services, as the case be, shall prevail.